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all addons seem to be disabled and I cannot install new add-ons either.

Posted

None of my add-ons seem to be working although when I look at my add-on list they are enabled. Also, I am unable to install a new add-on.

This happened

Every time Firefox opened

== yesterday after Firefox updated

None of my add-ons seem to be working although when I look at my add-on list they are enabled. Also, I am unable to install a new add-on. == This happened == Every time Firefox opened == yesterday after Firefox updated

Additional System Details

Installed Plug-ins

  • -Office Plugin for Netscape Navigator
  • np-mswmp
  • 1.7.0059.1
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Coupons, Inc. Coupon Printer DLL
  • Coupons, Inc. Coupon Printer Plugin
  • getplusplusadobe16260
  • Adobe PDF Plug-In For Firefox and Netscape "9.3.2"
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Default Plug-in
  • Provides additional functionality on Facebook. See our web site for details.
  • Shockwave Flash 10.1 r53
  • Adobe Shockwave for Director Netscape plug-in, version 11.5
  • 4.0.50524.0
  • Office Live Update v1.5
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Rhapsody Player Engine Plugin
  • Google Update
  • Unity Player 2.6.1f3
  • Version 0.8.6d, copyright 1996-2007 The VideoLAN Teamhttp://www.videolan.org/
  • Java(TM) Platform SE binary
  • Next Generation Java Plug-in 1.6.0_15 for Mozilla browsers

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.2.4) Gecko/20100611 Firefox/3.6.4 ( .NET CLR 3.5.30729)

More Information

Application Basics
Name
Firefox
Version
3.6.4
Profile Directory
Open Containing Folder
Installed Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Adblock Plus
1.2
true
Ancestry Toolbar
1.0
true
AncestryToolbar@Ancestry.com
Ancestry.com Advanced Image Viewer
1.0.0.1
true
support@ancestry.com
Autocomplete Manager
2.3
false
acmanager@ucla
CookieSafe
3.0.5
false
{9D23D0AA-D8F5-11DA-B3FC-0928ABF316DD}
Cooliris
1.12.0.36605
false
piclens@cooliris.com
Java Console
6.0.07
true
Java Console
6.0.03
true
Java Console
6.0.05
true
Java Console
6.0.11
true
Java Console
6.0.13
true
Java Console
6.0.15
true
Microsoft .NET Framework Assistant
1.2.1
true
{20a82645-c095-46ed-80e3-08825760534b}
PayPal Plug-In for Firefox
2.0.45.0
false
paypalfirefoxplugin@orbiscom
PDF Download
3.0.0.1
false
{37E4D8EA-8BDA-4831-8EA1-89053939A250}
ReloadEvery
3.6.3
true
{888d99e7-e8b5-46a3-851e-1ec45da1e644}
Remove It Permanently
1.0.6.7
true
{1dbc4a33-ea62-4330-966c-7bdad3455322}
Session Manager
0.6.7.4
true
{1280606b-2510-4fe0-97ef-9b5a22eafe30}
The Shield Deluxe 2009 Antiphishing Toolbar
2.0
false
FFToolbar@bitdefender.com
Personas
1.5.3
true
personas@christopher.beard
IE Tab 2 (FF 3.6+)
2.5.10.1
true
{1BC9BA34-1EED-42ca-A505-6D2F1A935BBB}
Search Helper Extension
1.0
true
{27182e60-b5f3-411c-b545-b44205977502}
MyPoints Point Finder
1.300.306
true
{51ef49d2-624b-4194-8b97-1c468e9b0efe}
Modified Preferences
Name
Value
accessibility.blockautorefresh
true
accessibility.typeaheadfind
true
accessibility.typeaheadfind.flashBar
0
browser.history_expire_days
15
browser.history_expire_days.mirror
15
browser.history_expire_days_min
15
browser.link.open_newwindow.restriction
0
browser.places.importBookmarksHTML
false
browser.places.importDefaults
false
browser.places.leftPaneFolderId
-1
browser.places.migratePostDataAnnotations
false
browser.places.smartBookmarksVersion
2
browser.places.updateRecentTagsUri
false
browser.startup.homepage
http://www.facebook.com/profile.php?id=567132411&ref=profile|chrome://ietab2/content/reloaded.html?url=http://www.bzzage…
browser.startup.homepage_override.mstone
rv:1.9.2.4
browser.tabs.closeButtons
0
browser.tabs.closeWindowWithLastTab
false
browser.tabs.loadInBackground
false
browser.tabs.tabMinWidth
90
dom.max_script_run_time
1800
extensions.lastAppVersion
3.6.4
general.useragent.extra.microsoftdotnet
( .NET CLR 3.5.30729)
keyword.URL
http://search.conduit.com/ResultsExt.aspx?ctid=CT2154317&q=
network.cookie.blockFutureCookies
true
network.cookie.prefsMigrated
true
places.last_vacuum
1273034809
print.print_printer
HP officejet 6210 series
print.printer_HP_officejet_6200_series.print_bgcolor
false
print.printer_HP_officejet_6200_series.print_bgimages
false
print.printer_HP_officejet_6200_series.print_command
print.printer_HP_officejet_6200_series.print_downloadfonts
false
print.printer_HP_officejet_6200_series.print_edge_bottom
0
print.printer_HP_officejet_6200_series.print_edge_left
0
print.printer_HP_officejet_6200_series.print_edge_right
0
print.printer_HP_officejet_6200_series.print_edge_top
0
print.printer_HP_officejet_6200_series.print_evenpages
true
print.printer_HP_officejet_6200_series.print_footercenter
print.printer_HP_officejet_6200_series.print_footerleft
&PT
print.printer_HP_officejet_6200_series.print_footerright
&D
print.printer_HP_officejet_6200_series.print_headercenter
print.printer_HP_officejet_6200_series.print_headerleft
&T
print.printer_HP_officejet_6200_series.print_headerright
&U
print.printer_HP_officejet_6200_series.print_in_color
true
print.printer_HP_officejet_6200_series.print_margin_bottom
0.5
print.printer_HP_officejet_6200_series.print_margin_left
0.5
print.printer_HP_officejet_6200_series.print_margin_right
0.5
print.printer_HP_officejet_6200_series.print_margin_top
0.5
print.printer_HP_officejet_6200_series.print_oddpages
true
print.printer_HP_officejet_6200_series.print_orientation
0
print.printer_HP_officejet_6200_series.print_pagedelay
500
print.printer_HP_officejet_6200_series.print_paper_data
1
print.printer_HP_officejet_6200_series.print_paper_height
11.00
print.printer_HP_officejet_6200_series.print_paper_size
6619252
print.printer_HP_officejet_6200_series.print_paper_size_type
0
print.printer_HP_officejet_6200_series.print_paper_size_unit
0
print.printer_HP_officejet_6200_series.print_paper_width
8.50
print.printer_HP_officejet_6200_series.print_reversed
false
print.printer_HP_officejet_6200_series.print_scaling
1.00
print.printer_HP_officejet_6200_series.print_shrink_to_fit
true
print.printer_HP_officejet_6200_series.print_to_file
false
print.printer_HP_officejet_6200_series.print_unwriteable_margin_bottom
0
print.printer_HP_officejet_6200_series.print_unwriteable_margin_left
0
print.printer_HP_officejet_6200_series.print_unwriteable_margin_right
0
print.printer_HP_officejet_6200_series.print_unwriteable_margin_top
0
print.printer_HP_officejet_6200_series_(Copy_1).print_bgcolor
false
print.printer_HP_officejet_6200_series_(Copy_1).print_bgimages
false
print.printer_HP_officejet_6200_series_(Copy_1).print_command
print.printer_HP_officejet_6200_series_(Copy_1).print_downloadfonts
false
print.printer_HP_officejet_6200_series_(Copy_1).print_edge_bottom
0
print.printer_HP_officejet_6200_series_(Copy_1).print_edge_left
0
print.printer_HP_officejet_6200_series_(Copy_1).print_edge_right
0
print.printer_HP_officejet_6200_series_(Copy_1).print_edge_top
0
print.printer_HP_officejet_6200_series_(Copy_1).print_evenpages
true
print.printer_HP_officejet_6200_series_(Copy_1).print_footercenter
print.printer_HP_officejet_6200_series_(Copy_1).print_footerleft
&PT
print.printer_HP_officejet_6200_series_(Copy_1).print_footerright
&D
print.printer_HP_officejet_6200_series_(Copy_1).print_headercenter
print.printer_HP_officejet_6200_series_(Copy_1).print_headerleft
&T
print.printer_HP_officejet_6200_series_(Copy_1).print_headerright
&U
print.printer_HP_officejet_6200_series_(Copy_1).print_in_color
true
print.printer_HP_officejet_6200_series_(Copy_1).print_margin_bottom
0.5
print.printer_HP_officejet_6200_series_(Copy_1).print_margin_left
0.5
print.printer_HP_officejet_6200_series_(Copy_1).print_margin_right
0.5
print.printer_HP_officejet_6200_series_(Copy_1).print_margin_top
0.5
print.printer_HP_officejet_6200_series_(Copy_1).print_oddpages
true
print.printer_HP_officejet_6200_series_(Copy_1).print_orientation
0
print.printer_HP_officejet_6200_series_(Copy_1).print_pagedelay
500
print.printer_HP_officejet_6200_series_(Copy_1).print_paper_data
1
print.printer_HP_officejet_6200_series_(Copy_1).print_paper_height
11.00
print.printer_HP_officejet_6200_series_(Copy_1).print_paper_size_type
0
print.printer_HP_officejet_6200_series_(Copy_1).print_paper_size_unit
0
print.printer_HP_officejet_6200_series_(Copy_1).print_paper_width
8.50
print.printer_HP_officejet_6200_series_(Copy_1).print_reversed
false
print.printer_HP_officejet_6200_series_(Copy_1).print_scaling
1.00
print.printer_HP_officejet_6200_series_(Copy_1).print_shrink_to_fit
true
print.printer_HP_officejet_6200_series_(Copy_1).print_to_file
false
print.printer_HP_officejet_6200_series_(Copy_1).print_unwriteable_margin_bottom
0
print.printer_HP_officejet_6200_series_(Copy_1).print_unwriteable_margin_left
0
print.printer_HP_officejet_6200_series_(Copy_1).print_unwriteable_margin_right
0
print.printer_HP_officejet_6200_series_(Copy_1).print_unwriteable_margin_top
0
print.printer_HP_officejet_6210.print_bgcolor
false
print.printer_HP_officejet_6210.print_bgimages
false
print.printer_HP_officejet_6210.print_command
print.printer_HP_officejet_6210.print_downloadfonts
false
print.printer_HP_officejet_6210.print_edge_bottom
0
print.printer_HP_officejet_6210.print_edge_left
0
print.printer_HP_officejet_6210.print_edge_right
0
print.printer_HP_officejet_6210.print_edge_top
0
print.printer_HP_officejet_6210.print_evenpages
true
print.printer_HP_officejet_6210.print_footercenter
print.printer_HP_officejet_6210.print_footerleft
&PT
print.printer_HP_officejet_6210.print_footerright
&D
print.printer_HP_officejet_6210.print_headercenter
print.printer_HP_officejet_6210.print_headerleft
&T
print.printer_HP_officejet_6210.print_headerright
&U
print.printer_HP_officejet_6210.print_in_color
true
print.printer_HP_officejet_6210.print_margin_bottom
0.5
print.printer_HP_officejet_6210.print_margin_left
0.5
print.printer_HP_officejet_6210.print_margin_right
0.5
print.printer_HP_officejet_6210.print_margin_top
0.5
print.printer_HP_officejet_6210.print_oddpages
true
print.printer_HP_officejet_6210.print_orientation
0
print.printer_HP_officejet_6210.print_pagedelay
500
print.printer_HP_officejet_6210.print_paper_data
1
print.printer_HP_officejet_6210.print_paper_height
11.00
print.printer_HP_officejet_6210.print_paper_size_type
0
print.printer_HP_officejet_6210.print_paper_size_unit
0
print.printer_HP_officejet_6210.print_paper_width
8.50
print.printer_HP_officejet_6210.print_reversed
false
print.printer_HP_officejet_6210.print_scaling
1.00
print.printer_HP_officejet_6210.print_shrink_to_fit
true
print.printer_HP_officejet_6210.print_to_file
false
print.printer_HP_officejet_6210.print_unwriteable_margin_bottom
0
print.printer_HP_officejet_6210.print_unwriteable_margin_left
0
print.printer_HP_officejet_6210.print_unwriteable_margin_right
0
print.printer_HP_officejet_6210.print_unwriteable_margin_top
0
print.printer_HP_officejet_6210_fax.print_bgcolor
false
print.printer_HP_officejet_6210_fax.print_bgimages
false
print.printer_HP_officejet_6210_fax.print_command
print.printer_HP_officejet_6210_fax.print_downloadfonts
false
print.printer_HP_officejet_6210_fax.print_edge_bottom
0
print.printer_HP_officejet_6210_fax.print_edge_left
0
print.printer_HP_officejet_6210_fax.print_edge_right
0
print.printer_HP_officejet_6210_fax.print_edge_top
0
print.printer_HP_officejet_6210_fax.print_evenpages
true
print.printer_HP_officejet_6210_fax.print_footercenter
print.printer_HP_officejet_6210_fax.print_footerleft
&PT
print.printer_HP_officejet_6210_fax.print_footerright
&D
print.printer_HP_officejet_6210_fax.print_headercenter
print.printer_HP_officejet_6210_fax.print_headerleft
&T
print.printer_HP_officejet_6210_fax.print_headerright
&U
print.printer_HP_officejet_6210_fax.print_in_color
true
print.printer_HP_officejet_6210_fax.print_margin_bottom
0.5
print.printer_HP_officejet_6210_fax.print_margin_left
0.5
print.printer_HP_officejet_6210_fax.print_margin_right
0.5
print.printer_HP_officejet_6210_fax.print_margin_top
0.5
print.printer_HP_officejet_6210_fax.print_oddpages
true
print.printer_HP_officejet_6210_fax.print_orientation
0
print.printer_HP_officejet_6210_fax.print_pagedelay
500
print.printer_HP_officejet_6210_fax.print_paper_data
1
print.printer_HP_officejet_6210_fax.print_paper_height
11.00
print.printer_HP_officejet_6210_fax.print_paper_size_type
0
print.printer_HP_officejet_6210_fax.print_paper_size_unit
0
print.printer_HP_officejet_6210_fax.print_paper_width
8.50
print.printer_HP_officejet_6210_fax.print_reversed
false
print.printer_HP_officejet_6210_fax.print_scaling
1.00
print.printer_HP_officejet_6210_fax.print_shrink_to_fit
true
print.printer_HP_officejet_6210_fax.print_to_file
false
print.printer_HP_officejet_6210_fax.print_unwriteable_margin_bottom
0
print.printer_HP_officejet_6210_fax.print_unwriteable_margin_left
0
print.printer_HP_officejet_6210_fax.print_unwriteable_margin_right
0
print.printer_HP_officejet_6210_fax.print_unwriteable_margin_top
0
print.printer_HP_officejet_6210_series.print_bgcolor
false
print.printer_HP_officejet_6210_series.print_bgimages
false
print.printer_HP_officejet_6210_series.print_command
print.printer_HP_officejet_6210_series.print_downloadfonts
false
print.printer_HP_officejet_6210_series.print_edge_bottom
0
print.printer_HP_officejet_6210_series.print_edge_left
0
print.printer_HP_officejet_6210_series.print_edge_right
0
print.printer_HP_officejet_6210_series.print_edge_top
0
print.printer_HP_officejet_6210_series.print_evenpages
true
print.printer_HP_officejet_6210_series.print_footercenter
print.printer_HP_officejet_6210_series.print_footerleft
&PT
print.printer_HP_officejet_6210_series.print_footerright
&D
print.printer_HP_officejet_6210_series.print_headercenter
print.printer_HP_officejet_6210_series.print_headerleft
&T
print.printer_HP_officejet_6210_series.print_headerright
&U
print.printer_HP_officejet_6210_series.print_in_color
true
print.printer_HP_officejet_6210_series.print_margin_bottom
0.5
print.printer_HP_officejet_6210_series.print_margin_left
0.5
print.printer_HP_officejet_6210_series.print_margin_right
0.5
print.printer_HP_officejet_6210_series.print_margin_top
0.5
print.printer_HP_officejet_6210_series.print_oddpages
true
print.printer_HP_officejet_6210_series.print_orientation
0
print.printer_HP_officejet_6210_series.print_pagedelay
500
print.printer_HP_officejet_6210_series.print_paper_data
1
print.printer_HP_officejet_6210_series.print_paper_height
11.00
print.printer_HP_officejet_6210_series.print_paper_size_type
0
print.printer_HP_officejet_6210_series.print_paper_size_unit
0
print.printer_HP_officejet_6210_series.print_paper_width
8.50
print.printer_HP_officejet_6210_series.print_reversed
false
print.printer_HP_officejet_6210_series.print_scaling
1.00
print.printer_HP_officejet_6210_series.print_shrink_to_fit
true
print.printer_HP_officejet_6210_series.print_to_file
false
print.printer_HP_officejet_6210_series.print_unwriteable_margin_bottom
0
print.printer_HP_officejet_6210_series.print_unwriteable_margin_left
0
print.printer_HP_officejet_6210_series.print_unwriteable_margin_right
0
print.printer_HP_officejet_6210_series.print_unwriteable_margin_top
0
print.printer_Microsoft_XPS_Document_Writer.print_bgcolor
false
print.printer_Microsoft_XPS_Document_Writer.print_bgimages
false
print.printer_Microsoft_XPS_Document_Writer.print_command
print.printer_Microsoft_XPS_Document_Writer.print_downloadfonts
true
print.printer_Microsoft_XPS_Document_Writer.print_edge_bottom
0
print.printer_Microsoft_XPS_Document_Writer.print_edge_left
0
print.printer_Microsoft_XPS_Document_Writer.print_edge_right
0
print.printer_Microsoft_XPS_Document_Writer.print_edge_top
0
print.printer_Microsoft_XPS_Document_Writer.print_evenpages
true
print.printer_Microsoft_XPS_Document_Writer.print_footercenter
print.printer_Microsoft_XPS_Document_Writer.print_footerleft
&PT
print.printer_Microsoft_XPS_Document_Writer.print_footerright
&D
print.printer_Microsoft_XPS_Document_Writer.print_headercenter
print.printer_Microsoft_XPS_Document_Writer.print_headerleft
&T
print.printer_Microsoft_XPS_Document_Writer.print_headerright
&U
print.printer_Microsoft_XPS_Document_Writer.print_in_color
true
print.printer_Microsoft_XPS_Document_Writer.print_margin_bottom
0.5
print.printer_Microsoft_XPS_Document_Writer.print_margin_left
0.5
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0.5
print.printer_Microsoft_XPS_Document_Writer.print_margin_top
0.5
print.printer_Microsoft_XPS_Document_Writer.print_oddpages
true
print.printer_Microsoft_XPS_Document_Writer.print_orientation
0
print.printer_Microsoft_XPS_Document_Writer.print_pagedelay
500
print.printer_Microsoft_XPS_Document_Writer.print_paper_data
1
print.printer_Microsoft_XPS_Document_Writer.print_paper_height
11.00
print.printer_Microsoft_XPS_Document_Writer.print_paper_size_type
0
print.printer_Microsoft_XPS_Document_Writer.print_paper_size_unit
0
print.printer_Microsoft_XPS_Document_Writer.print_paper_width
8.50
print.printer_Microsoft_XPS_Document_Writer.print_reversed
false
print.printer_Microsoft_XPS_Document_Writer.print_scaling
1.00
print.printer_Microsoft_XPS_Document_Writer.print_shrink_to_fit
true
print.printer_Microsoft_XPS_Document_Writer.print_to_file
false
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_bottom
0
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_left
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print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_right
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print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_top
0
privacy.clearOnShutdown.cookies
false
privacy.clearOnShutdown.formdata
false
privacy.clearOnShutdown.sessions
false
privacy.cpd.extensions-sessionmanager
false
privacy.cpd.formdata
false
privacy.cpd.sessions
false
privacy.item.formdata
false
privacy.item.sessions
false
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.sanitizeOnShutdown
true
privacy.sanitize.timeSpan
4
security.warn_viewing_mixed
false

Chris Ilias
  • Moderator
354 solutions 1943 answers

Perhaps you are in Firefox Safe Mode. See Firefox is stuck in Safe Mode

Perhaps you are in Firefox Safe Mode. See [[Firefox is stuck in Safe Mode]]

Question owner

no, I have rebooted and also checked my shortcut and I don't seem to be in Safe Mode.

Any other ideas?

no, I have rebooted and also checked my shortcut and I don't seem to be in Safe Mode. Any other ideas?
Chris Ilias
  • Moderator
354 solutions 1943 answers

Which add-ons are not working?

Which add-ons are not working?

Question owner

none of them!

none of them!
Chris Ilias
  • Moderator
354 solutions 1943 answers

When I look at your troubleshooting info, it says that some are disabled while some are not. I just want to make sure you know that there is a separate setting for each add-on. For each add-on, you need to select it and click "Enable".

I'm also saying that because right now, I'm pretty stumped. (Wish I was there to troubleshoot it.) If anyone else ideas, please step in. :-)

When I look at your troubleshooting info, it says that some are disabled while some are not. I just want to make sure you know that there is a separate setting for each add-on. For each add-on, you need to select it and click "Enable". I'm also saying that because right now, I'm pretty stumped. (Wish I was there to troubleshoot it.) If anyone else ideas, please step in. :-)

Question owner

thanks for trying to help me, Chris!

I know some are disabled, but the ones I use most are not and they don't work any more. also, I can't select the "settings" for them. Examples are IE Tab and RemoveItPermanently.

Everything was fine until FF updated itself the other day ...

-Joan

thanks for trying to help me, Chris! I know some are disabled, but the ones I use most are not and they don't work any more. also, I can't select the "settings" for them. Examples are IE Tab and RemoveItPermanently. Everything was fine until FF updated itself the other day ... -Joan

Chosen Solution

I found this solution and it worked: https://support.mozilla.com/en-US/forum/1/325638?s=add-ons+not+working&as=s
jim5272 0 solutions 1 answers

Dead Link!

Dead Link!
the-edmeister
  • Top 25 Contributor
  • Moderator
5397 solutions 40140 answers

jim5272,

This forum had been updated twice since the end June, some older threads aren't avialable from hyperlinks in old threads. Here is a search of forum postings - https://support.mozilla.com/en-US/search?q=add-ons%2Bnot%2Bworking .


You didn't mention your problem, but see if this helps you:

Try resetting the Extension Manager. With Firefox closed, delete the following files in your Profile folder':
extensions.cache
extensions.ini
extensions.rdf
and
compatibility.ini
They'll be re-created when you open Firefox.

Making sure Firefox closed:
http://kb.mozillazine.org/Kill_application

Profile location:
http://kb.mozillazine.org/Profile_folder

You may need to show hidden files to locate your profile (W2K & WinXP):
http://www.microsoft.com/windowsxp/us.../hiddenfiles.mspx

jim5272, This forum had been updated twice since the end June, some older threads aren't avialable from hyperlinks in old threads. Here is a search of forum postings - https://support.mozilla.com/en-US/search?q=add-ons%2Bnot%2Bworking . ----- You didn't mention your problem, but see if this helps you: Try resetting the Extension Manager. With Firefox closed, delete the following files in your ''Profile folder': <br /> extensions.cache <br /> extensions.ini <br /> extensions.rdf <br /> and <br /> compatibility.ini <br > They'll be re-created when you open Firefox. Making sure Firefox closed: <br /> [http://kb.mozillazine.org/Kill_application] Profile location: <br /> [http://kb.mozillazine.org/Profile_folder] You may need to show hidden files to locate your profile (W2K & WinXP): <br /> [http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/tips/hiddenfiles.mspx]