Migrating accounts from new Rogers/Yahoo mail
Hi, I am running Thunderbird v. 115.9.0 on Windows 10 on my desktop. I have been forced by Rogers in Canada to migrate my internet service from their legacy internet service to Rogers Ignite with its Ignite (Comcast) gateway. My email accounts were supposed to be migrated automatically, but, for reasons unknown, were not, and a tech support representative had to migrate them from the old legacy service to Ignite. After that was done, I opened Thunderbird, and was asked to authenticate my 2 Rogers/Yahoo email accounts, one of which is my primary account, the other a secondary account. I was asked to authenticate the secondary account first, which went well. I then clicked on my primary account in the left-hand pane and was again asked to authenticate, but the dialogue box showed it was for the secondary account. Thinking that this secondary account authentication was just being repeated for no particular reason, and not thinking that the email address in the authentication request box could be changed, I clicked Agree. My primary account is now showing the exact same emails as are listed in the secondary account, and I'm extremely concerned that I will not be able to recover all of the thousands of emails in my primary account, many of which are business-related. When I log into my primary account on the Rogers/Yahoo mail website, the emails in the primary account are still showing, so I know they are still on the Rogers IMAP server. However, I really want to continue to use my primary account on Thunderbird. I'm not sure if I should delete the primary account and recreate it - the Rogers support tech said that deleting the account may result in an issue where my current password for a re-created primary account may not be recognized, so I'm leaving things as they are until I hear back. It the advice is to not delete and recreate the account, what steps can I take to recover the emails on my primary account in Thunderbird. Thanks in advance for any help and advice that can be provided. LES.
Chosen solution
Is 'Primary' account a pop or imap mail account?
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Primary account is IMAP.
I have solved the issue. Changed passwords on both primary and secondary accounts and then searched Bing "Thunderbird authenticating wrong account." Got the information below (which was for Gmail, but resolved my non-Gmail account authentication problems outlined in my original post.
I first removed all my accounts from TB. Then followed the instructions outlined in BOTH options 1 & 2 below: deleted all passwords for all accounts in both the Privacy and Config Editor settings, then closed TB and restarted it. Added all the accounts back in Account Settings, and sign-in/authentication proceeded normally for all accounts. (I did not need to follow option 3.) This time the emails that downloaded for each account matched the correct account names, unlike previously when my primary account, for some mysterious reason, downloaded the emails from my secondary account. (I've taken the liberty to modify the original instructions for how to get to Privacy & Security and Config Editor settings for TB version 115.9.0.) Here's the detailed Bing result:
"To fix Thunderbird authenticating the wrong account, you can try the following solutions:
1. Open TB Settings>Privacy & Security, check the box to accept cookies (so OAuth authentication can complete), remove the passwords from Saved Passwords, restart TB, enter the account password in the OAuth window when prompted. Check also that the authentication on the outgoing mail server is OAuth2.
2. Go to the Config Editor (Settings>General>Config Editor), search for "username" in the search bar at the top, make sure that the username of the problem account contains the full email address. If necessary, delete your passwords and log in again using Oauth2.
3. Check if there's something interfering with the connection, such as antivirus, VPN. Run Windows in safe mode and see if the accounts can be added (or remove AV if it's not Windows Security, and VPN if used)."
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