do you have any crash report id's? See https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports

Hi Matt,

Thanks for replying to my post.

I don't "pull the rip cord", i.e. make a forum post, until I have exhausted the self-diagnosis route.

I have gone around in circles with the "crash report" adventure.

In addition to a variety of labels and titles of help that are different from what is promised, I get nowhere chasing down crash reports.

If I follow the link you gave, it says: "In Thunderbird, open More Troubleshooting Information from the Help menu,"

What is actually in the drop down is: "Troubleshooting Information"

Where is the "More"?

Is this a simple typo or is it significant?

I don't want to come across as pedantic, but honestly, am I in the right place?

If I follow the "Troubleshooting Information" link and scroll to the Crash Reports section, it says "Crash Reports for the last 3 days". And there is nothing there.

If I click the link for all crash reports, the last one was in Feb 2024.

Then I click the link for "if you don't get a crash report".

Then I get: "If you don't get a crash report

If you don't get a crash report either because crash reporter failed or it doesn't work with your OS or distribution, you can get a stacktrace by using How to get a stacktrace for a bug report. "

OMG

If I follow that link then I get: "Alternative ways to get a stacktrace¶

If the Mozilla crash reporter doesn’t come up or isn’t available you will need to obtain a stacktrace manually: Windows¶

See the article Create a stacktrace with Windbg for information on how to do this.

For a full process dump, see How to get a process dump with Windows Task Manager."

I have been through this hierarchy of help links, many times before.

Typically what happens is that after an hour of work, going around in circles, opening 5 or more tabs, jumping back and forth, with no success, I quit trying to fix TB myself.

Oh BTW: When TB crashes, I get a pop up that gives me just 2 choices: - Wait - Quit

There is no mention of "crash reports".

Thanks again for responding, but this is all that I have.

First you say it crashes 4 or 5 times a day. Now you tell me there has not been a crash since February.

Wait you end with

Oh BTW: When TB crashes, I get a pop up that gives me just 2 choices: - Wait - Quit

So you do not crash you suffer an application hang. Wikipedia offer some generic reasons these occur in their description of them. https://en.wikipedia.org/wiki/Hang_(computing)

There are a number of things that can help with Thunderbird hangs and diagnostic step you can take.

• Create a exemption in any antivirus product for the Thunderbird profile folder. Nothing like having more than one application trying to read the same files at the same time to cause issues.
• Make sure you have not placed the Thunderbird profile folder in a document or picture location on the hard disk. Things like automated cloud sync can create havoc when a multi gigabyte data file is being synced at the same time Thunderbird is trying to access it.
• Rebuild the global database https://support.mozilla.org/en-US/kb/rebuilding-global-database this can free up a lot of computing cycles, especially if the profile has been moved from a previous device or location.
• Try running Thunderbird in troubleshooting mode (it is on the help menu) and see if you see any improvement.

Beyond that there are details in the link on how to troubleshoot issues. https://wiki.mozilla.org/Thunderbird:Testing:Memory_Usage_Problems It is headlined memory, but the steps are basically universal.

Fundamentally I think the majority of your one and two will be from a third party security suit or antivirus. So trying running in Windows safe mode with networking is also a valid test.

Having said that I to suffer from hangs in my primary profile that I have been using for most of the last 20 years. I do not see it in newer profiles with less email in them, so it might have something to do with the amount of email in your profile. Things can start to go south is individual folders get over 4-5Gb in size and that may be a cause of my issues with one inbox exceeding 7Gb

Hi Matt,

Thanks for your continued support.

Sorry about the confusion.

I get 4-5 crashes a day. Period.

Why does TB not record them .... that is, erroneously record that the last crash was Feb, instead of a crash that occurred a few minutes earlier ???

I have no idea.

When the crash happens there is simply a small dialog box that gives me 2 choices as I mentioned.

There is no dialog that would allow me to "do something" with a crash ID or crash report.

Thanks for your support.

Just in case the actual Pop-up window is of interest, here it is:

Thanks for the screen shot. That screen shot never says there is a crash.

As Matt mentions and your screen shot confirms, please let's be clear that these are hangs, not crashes. As in past postings of yours going back almost 4 years. I've updated the topic title to be more accurate - accuracy matters because different descriptions tend to have different causes. Also, hangs do not get recorded.

Back to the problem ... what is causing "not responding" could be any number of things (including Thunderbird) given that your Windows 7 system is probably very old - at least four years based on your prior postings, but I'm guessing far older than 4 years that Windows 10 is out since 2015.

Is it correct that you have tried Windows safe mode in the past and that has not helped?

What we suggest next depends I think on what we see from your Help > Troubleshooting Information. Please copy that and paste it into your next response.