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Having trouble installing Thunderbird on new machine

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  • Last reply by sfhowes

bcde
bcde
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We just got a new computer because the previous computer died. I downloaded and installed Thunderbird on the new machine, which has Windows 11. I entered my name, email bcde@nc.rr.com and password. It had IMAP configuration on the screen and when I clicked 'Done', it gave me the error "Unable to log in at server. Probably wrong configuration, username or password." When I tried changing it to POP and clicked "Done", I got the same error.

There is a 'configure manually' link, but I do not know how to do that. Please let me know what I should do.

Thanks,

Bruce Elsheimer bcde@nc.rr.com

We just got a new computer because the previous computer died. I downloaded and installed Thunderbird on the new machine, which has Windows 11. I entered my name, email bcde@nc.rr.com and password. It had IMAP configuration on the screen and when I clicked 'Done', it gave me the error "Unable to log in at server. Probably wrong configuration, username or password." When I tried changing it to POP and clicked "Done", I got the same error. There is a 'configure manually' link, but I do not know how to do that. Please let me know what I should do. Thanks, Bruce Elsheimer bcde@nc.rr.com

All Replies (1)

sfhowes
sfhowes
  • Top 10 Contributor
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Use mail.twc.com on 993 for IMAP, SSL/TLS, normal password, email address; mail.twc.com on 587 for outgoing smtp, STARTTLS, normal password, email address. If the setup wizard gives something else, click manual config. and enter the above settings. 

https://www.spectrum.net/support/internet/mobile-email-setup

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