4 3 24 Hello Novice here so apologies if confused. For years have been able to use NATIONAL EXPRESS COACH UK SITE to book travel, last successful use was 19.10.2023 but 9.2.2024 site would not allow me to enter my account nor clicking 'forgotten password' option failed. Seaching via FIREFOX/GOOGLE for ACCOUNT LOG IN does not load any pages, just this https://book.nationalexpress.com/my-account/#/profile/view or https://book.nationalexpress.com/my-account/ if the above pasted page 'headers' help. NATIONAL EXPRESS COACH UK SITE allows booking pages to load but refuses to allow anything related to Customer Account, where one would not have to pay booking fees. Their latest reply is below: ''''''With regard to the password reset function, from the home page, after clicking you wish to sign in, followed by selecting Existing Customer, when pressing Forgotten Password a new web page should load. In order to isolate this process, one method would be to use the Incognito private function of the web browser. It may be called InPrivate, Private or similar depending on the browser, Chrome, Bing, Safari, Firefox etc. If you can go through the National Express logging in procedure, this should work. Also, could you ensure your web browser is running the most current version too. 'Another option you could try is to use a different web browser to see if that alleviates the problem." Using FIREFOX PRIVATE does not solve the problem, my system shows MOZILLA FIREFOX FOR LINUX MINT mint-001 -1.0 is what the last MINT UPDATE has provided, so presume the most recent version, so the only remaining change would be to install CHROME but why would FIREFOX suddenly fail to show such pages related to the COACH ACCOUNT LOG-IN in Feb 2024 when Oct 2023, no problems occurred? Have never had CHROME installed, as used FIREFOX since 2011. Anyone else experienced this problem OR could advise on the matters. Thanks in advance.