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Freeze, error Thunderbird from the Supernova version (win10)

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Hi, since the SUPERNOVA version, the program freeze every few dozen minutes. Starting without add-ons did not help, nor did reinstallation. Below is a screenshot of what it looks like. Please help.

Hi, since the SUPERNOVA version, the program freeze every few dozen minutes. Starting without add-ons did not help, nor did reinstallation. Below is a screenshot of what it looks like. Please help.
Attached screenshots

Modified by Wayne Mery

All Replies (13)

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So a tiny coloured square in the top right of your screen. It that correct?

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It is not a colored square, it is a TB window reduced to this size, or it freezes and there is only a black window. And this is on each of my 10 computers since SUPERNOVA.

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Another screen and so several times a day... I blurred sensitive data.

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What is your anti-virus software?

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Windows Defender

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Try to start Windows 10 in safe mode with networking enabled.

Does the problem go away?

Windows safe mode disables anti-virus software. This is a troubleshooting step, not a solution.

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Unfortunately, no changes. The issue still exists.

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christ1 said

See if this article helps. https://wiki.mozilla.org/Thunderbird:Testing:Memory_Usage_Problems

marcin ?

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Wayne Mery said

christ1 said

See if this article helps. https://wiki.mozilla.org/Thunderbird:Testing:Memory_Usage_Problems

marcin ?

I'm still testing, I'm on step 10 and currently no changes

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I took all the steps, the problem is still occurring, the update to version 115.8.0 did not help

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Your screen shot is super small, but looks messed up. So my guess is it's a graphics issue.

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Wayne Mery said

Your screen shot is super small, but looks messed up. So my guess is it's a graphics issue.

every screen is fhd it's not a card problem because 9/10 computers in the company have the same problem

I received information yesterday from another company that also has the same problems but does not report it but is hoping for another update that will fix it

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