Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Scrolling by the mouse wheel not working..

Brzęczyszczykiewicz Longin
Brzęczyszczykiewicz Longin
more options

Hello, I have problem - after update of Thunderbird (few months ago), mouse wheel doesn't work only in Mozilla Thunderbird :( Of course I tried uninstall program, install again, but it didn't help.

Now I was trying with older versions of program - ~100 didn't working properly, but in 84.0b2 wheel is working properly :D This is beta version, and it propose to install the newest beta (121) - also wheel isn't working.

How solve the problem, and install the newest version of program? I have Win10, and I was trying to use different mouses (on cable, wireless).

Greetings

Hello, I have problem - after update of Thunderbird (few months ago), mouse wheel doesn't work only in Mozilla Thunderbird :( Of course I tried uninstall program, install again, but it didn't help. Now I was trying with older versions of program - ~100 didn't working properly, but in 84.0b2 wheel is working properly :D This is beta version, and it propose to install the newest beta (121) - also wheel isn't working. How solve the problem, and install the newest version of program? I have Win10, and I was trying to use different mouses (on cable, wireless). Greetings

Chosen solution

OK. In normal startup, try disabling Hardware Acceleration in settings. Does that help?

Read this answer in context 👍 1

All Replies (4)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Does it work with Help > Troubleshoot Mode?

Brzęczyszczykiewicz Longin
Brzęczyszczykiewicz Longin Question owner
more options

Wayne Mery said
Does it work with Help > Troubleshoot Mode?

Yes, in troubleshoot mode mouse wheel is working properly.

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

OK. In normal startup, try disabling Hardware Acceleration in settings. Does that help?

Brzęczyszczykiewicz Longin
Brzęczyszczykiewicz Longin Question owner
more options

I didn't see that someone already have the same problem, the fix is (from thread"Mouse scroll wheel not working anywhere in V115"): "Start TB in normal mode, disable hardware acceleration in Settings/General/Indexing, restart TB, test the scrolling."

Thanks for help, now I can back from bad Outlook and I'm very happy ;)