Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Mozilla Thunderbird Stopped Loading E-mails or Sending E-mails on 10-25-2023

  • 3 replies
  • 3 have this problem
  • 29 views
  • Last reply by david

sdcrumley
sdcrumley
more options

Mozilla Thunderbird suddenly stopped loading e-mails from my ISP WOW! on my laptop on 10-25-2023. Any support or advice?

It began giving me the following error messages when trying to get or send messages: Sending of password for user sdcrumley did not succeed. Mail server pop3.knology.net responded: Auth-Status: Invalid login or password. Login to server pop3.knology.net with username sdcrumley failed.

However, I can still get messages and send messages on Wowway.com website/server. They have me in with same username/e-mail address and password. No problems there. Also checked the incoming and outgoing messages settings for correct addresses and they have not changed.

Mozilla Thunderbird suddenly stopped loading e-mails from my ISP WOW! on my laptop on 10-25-2023. Any support or advice? It began giving me the following error messages when trying to get or send messages: Sending of password for user sdcrumley did not succeed. Mail server pop3.knology.net responded: Auth-Status: Invalid login or password. Login to server pop3.knology.net with username sdcrumley failed. However, I can still get messages and send messages on Wowway.com website/server. They have me in with same username/e-mail address and password. No problems there. Also checked the incoming and outgoing messages settings for correct addresses and they have not changed.

All Replies (3)

david
david
  • Top 10 Contributor
more options

Just a possibility: change the user id to be your full email address, not just sdcrumley.

sdcrumley
sdcrumley Question owner
more options

Do you mean in Mozilla settings under server? I checked and those are correct. I do not have to log in on Mozilla Thunderbird.

david
david
  • Top 10 Contributor
more options

I was responding to your statement that you could not send messages, so my comment was about your smtp server setting and incoming server setting in Thunderbird for the knology.net account.