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Mail from website

  • 5 replies
  • 1 has this problem
  • 13 views
  • Last reply by david

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Hi, I'm having a problem with my email. It comes to me through my website Bradfraser.net, and is hosted by Viux. Apparently Viux went out of business a while ago and didn't tell anyone. My email stopped arriving at bradfraser@bradfraser.net two weeks ago and all attempts to rectify this have been stymied by my not having my dashboard info for the site, and I am unable to get it from Viux. (Which seems to have a bot answering questions.) Is there any way you can help me access this email account and get it running again? Any help would be greatly appreciated.

Hi, I'm having a problem with my email. It comes to me through my website Bradfraser.net, and is hosted by Viux. Apparently Viux went out of business a while ago and didn't tell anyone. My email stopped arriving at bradfraser@bradfraser.net two weeks ago and all attempts to rectify this have been stymied by my not having my dashboard info for the site, and I am unable to get it from Viux. (Which seems to have a bot answering questions.) Is there any way you can help me access this email account and get it running again? Any help would be greatly appreciated.

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If Viux shut down, then any mail sent to you would have been returned or just dropped. My suggestion is to quickly set up a new host to establish your email account again. There are many quality web hosts that could get the account set up in a day or so at most since your domain is already propagated.

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Thanks David. I spoke to a number of other hosts but without the info on my dashboard, including password etc. they can't seem to do it. And I can't get that info because Viux has it.

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My suggestion is to start over, creating a new host for your email. There is a chance that some email directed to you was dropped because Viux had gone out of business. That means you don't need the old password but would create a new one. It appears you have a website there and my assumption is that you already have the source material for it. What am I not understanding?

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Hi David, thanks. The website was put up nearly twenty years ago and while I have the content, it's the password I need, apparently. Thanks again for your help.

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Okay, I'm trying to help yet still confused. If you have the web content, can't that be uploaded to another server? If their site is down, the password does you little benefit. Is it that you think the site can be downloaded? My concern is that, the sooner you set up the email account, the sooner you will be reestablished with your contacts. You could do that quickly. It 'sounds like' you're trying to salvage the website?

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