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Can't log in or send messages on TB

  • 1 reply
  • 0 have this problem
  • 6 views
  • Last reply by sfhowes

Bruce Ratcliffe
Bruce Ratcliffe
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Two months ago, TB stopped working. I can't log in or send messages. When I try to log in this error message appears: https://drive.google.com/file/d/1DCq2PMlBGIJ99qIObyle2m4sREXYjxnp/view?usp=drive_link

When I try to send a message, this error message appears: https://ln5.sync.com/dl/a0b284000/3g8te4zh-ah6y58rb-aq88qevm-ww9jhgzy

I've tried setting up a Secure Mail Key, but that won't help.

Two months ago, TB stopped working. I can't log in or send messages. When I try to log in this error message appears: https://drive.google.com/file/d/1DCq2PMlBGIJ99qIObyle2m4sREXYjxnp/view?usp=drive_link When I try to send a message, this error message appears: https://ln5.sync.com/dl/a0b284000/3g8te4zh-ah6y58rb-aq88qevm-ww9jhgzy I've tried setting up a Secure Mail Key, but that won't help.

All Replies (1)

sfhowes
sfhowes
  • Top 10 Contributor
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The error says you're trying to connect to outgoing.att.net, but the correct server is outbound.att.net.

You will need to create a secure mail key and use that in TB instead of the account password.

https://www.att.com/support/article/dsl-high-speed/KM1010523/