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Forgotten Thunderbird password, new hard drive

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  • Last reply by anne4

anne4
anne4
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The laptop on my husband's hard drive was replaced and his Thunderbird password apparently not saved. (He had always logged in automatically to Thunderbird and did not remember the password.) When he attempted to download Thunderbird onto the new hard drive (same laptop), he was unable to do so without his password. He uses Comcast/Xfinity email; he does know his Comcast/Xfinity password. How does he download Thunderbird and regain access to his emails on Thunderbird?

The laptop on my husband's hard drive was replaced and his Thunderbird password apparently not saved. (He had always logged in automatically to Thunderbird and did not remember the password.) When he attempted to download Thunderbird onto the new hard drive (same laptop), he was unable to do so without his password. He uses Comcast/Xfinity email; he does know his Comcast/Xfinity password. How does he download Thunderbird and regain access to his emails on Thunderbird?

Chosen solution

You say he knows the xfinity/comcast password. So use that. If it is unknown you will need to contact xfinity to have them reset it.

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Matt
Matt
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Chosen Solution

You say he knows the xfinity/comcast password. So use that. If it is unknown you will need to contact xfinity to have them reset it.

anne4
anne4 Question owner
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My husband said this worked perfectly. Thanks so much for your help. He has an additional problem I will post separately.