Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

re-installing my thunderbird account

bbfinbow
bbfinbow
more options

I had problems sending emails so I deleted my account and thought I could reinstall it. No such luck. It is a gmail account and up comes a google mail dialogue box and I fill this in and it just round and round in a circle not getting anywhere. I have lost all my folders and past history of emails. Any suggestions how I can reinstall this account.

I had problems sending emails so I deleted my account and thought I could reinstall it. No such luck. It is a gmail account and up comes a google mail dialogue box and I fill this in and it just round and round in a circle not getting anywhere. I have lost all my folders and past history of emails. Any suggestions how I can reinstall this account.

All Replies (1)

willjoe24421
willjoe24421
more options

On the Thunderbird menu bar, select Help > Troubleshooting Information. Next to Profile Folder, choose Show in Finder. Confirm that the existing profile folder and the profile backup have identical names. Quit Thunderbird. Replace the existing profile folder with the backup file.

Regards, Will