email password not accepted
A week ago Sky forced me to change my password for geoff.bellx@sky.com. I made the change successfully but when I start TB it asks for a password (as expected) but doesn't accept the new one, returning message: Sending of password for user geoff.bellx@sky.com did not succeed. Mail server pop.tools.sky.com responded: [SYS/TEMP] Server error - Please try again later.
I can access my messages using Sky's webmail, so the change has been applied. However the webmail offering is awful and I want TB back.
I have looked through many of your existing Qs and As but can't find any which help. Can you please advise a way forward, Thank you
Chosen solution
The password you use to access your webmail account is not the password you use in an email client because sky insist you need to generate an app specific password and use that app specific password in Thunderbird when it prompts for password.
https://www.sky.com/help/articles/problems-accessing-sky-mail-from-your-email-app
After you genreate the app specific password, you could update the saved password in Thunderbird. In Thunderbird
- Settings > Privacy & Security
- Under Passwords section
- click on 'Saved Passwords'
- Clickon 'Show Passwords'
You should have two lines for passwords. mailbox://account.... and smtp://account...
- Right click on each line and select 'Edit Password'
- completely clear all contents and then enter the app specific password.
- When you have updated both entries, click on Close
Exit Thunderbird - wait a few moments - Start Thunderbird and it should auto access account.
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Chosen Solution
The password you use to access your webmail account is not the password you use in an email client because sky insist you need to generate an app specific password and use that app specific password in Thunderbird when it prompts for password.
https://www.sky.com/help/articles/problems-accessing-sky-mail-from-your-email-app
After you genreate the app specific password, you could update the saved password in Thunderbird. In Thunderbird
- Settings > Privacy & Security
- Under Passwords section
- click on 'Saved Passwords'
- Clickon 'Show Passwords'
You should have two lines for passwords. mailbox://account.... and smtp://account...
- Right click on each line and select 'Edit Password'
- completely clear all contents and then enter the app specific password.
- When you have updated both entries, click on Close
Exit Thunderbird - wait a few moments - Start Thunderbird and it should auto access account.
Thanks for the reply, which I started processing. When I clicked on Saved Passwords there was nothing listed. I think that, when I was trying to resolve the problem myself, I clicked the remove all passwords option.
So I started setting up the account again, using the Sky generated password. Within about 10secs my Inbox had been downloaded into TB.
Many thanks for your help.