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browser crashes whenever videos on web page start

  • 10 replies
  • 0 have this problem
  • 20 views
  • Last reply by Scot63

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As with above title, whenever a video is next in queue and starts, the tab crashes. Also, randomly, if a website has an embedded video player, it will crash usually.

As with above title, whenever a video is next in queue and starts, the tab crashes. Also, randomly, if a website has an embedded video player, it will crash usually.

All Replies (10)

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Hey Scot63,

Could you post a link to the website which is causing this crash to occur?

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https://www.espn.com/soccer/ This is the website of the last crash but there are others as well over the last few months.

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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Fx64Beta-aboutcrashes-unsubmitted

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

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Crash ID: bp-1ba8c1ea-f4ff-45d8-80a3-c84c70230319 Crash ID: bp-1eae5a9c-e16f-4c96-a023-fba7d0221119 Crash ID: bp-2d887a2d-9e5f-4393-b8bf-c71000230119 Crash ID: bp-3b94f9e1-15f9-434c-b284-b13410230307 Crash ID: bp-5b6a3e6d-77bc-404f-8fcf-bb8fa0230307

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Is the sand issue occurring in the current version of Firefox?

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There could be a few reasons why Firefox crashes when playing videos. Here are a few things you can try to fix the issue:

Clear the cache and cookies: Clearing the cache and cookies can often help with video playback issues. To do this, click on the menu button (three horizontal lines) in the upper-right corner of Firefox, then click on "Options" (or "Preferences" on Mac). In the left-hand menu, click on "Privacy & Security", then under "Cookies and Site Data" click on "Clear Data". Check the boxes next to "Cookies and Site Data" and "Cached Web Content", then click "Clear".

Disable hardware acceleration: Hardware acceleration uses your computer's graphics card to help with video playback. Sometimes this can cause issues, so disabling it can help. To do this, click on the menu button (three horizontal lines) in the upper-right corner of Firefox, then click on "Options" (or "Preferences" on Mac). In the left-hand menu, click on "General", then scroll down to the "Performance" section. Uncheck the box next to "Use recommended performance settings", then uncheck the box next to "Use hardware acceleration when available".

Update Firefox and your graphics drivers: Make sure you have the latest version of Firefox and the latest graphics drivers installed. You can check for Firefox updates by clicking on the menu button (three horizontal lines) in the upper-right corner of Firefox, then clicking on "Help" and "About Firefox". To check for graphics driver updates, go to your computer manufacturer's website or the website of your graphics card manufacturer.

Try using a different browser: If the issue persists, try using a different browser to see if the problem is specific to Firefox or if it's a system-wide issue.

If none of these solutions work, it may be worth reaching out to Firefox support for further assistance.

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Assuming vers 112.0.2 is current then, yes. I have done a refresh which seemed to be better only for awhile then the same issues come back. I did uninstall then reinstalled recently. I don't have the issue with other browsers but, i prefer Firefox and have used it for years without issues.

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A full 7 weeks later and no improvement with this browser. Still the same Gah! BS. Best thing i ever did was to install another browser. I now startup with Firefox but usually end up on the other browser.

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You can create a new profile as a quick test to see if your current profile is causing the problem.

See "Creating a profile":

If the new profile works, you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

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Thank you for your reply, but this seems like way too much to go through and is a bit over my head. Why is it that when the tab crashes and i reload the page, everything loads fine?. Wouldn't that mean it has nothing to do with my profile? I'm tired of jumping through hoops for a browser that does 100 percent of what i want but not all the time.