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Change Password Security Device

  • 3 replies
  • 0 have this problem
  • 15 views
  • Last reply by Matt

aloiroky
aloiroky
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Hi there,

So everytime i launch TB this windows always show up. I have tried fill the new password but it seem nothing change, it always show up on launch.

I can fill the both of the new password with anything even with nothing and press ok and this windows will dissaper but after that i dont see any account or folder. I have tried to add an account but failed, nothing happen after i press OK button.

Thanks.

Hi there, So everytime i launch TB this windows always show up. I have tried fill the new password but it seem nothing change, it always show up on launch. I can fill the both of the new password with anything even with nothing and press ok and this windows will dissaper but after that i dont see any account or folder. I have tried to add an account but failed, nothing happen after i press OK button. Thanks.
Attached screenshots

All Replies (3)

david
david
  • Top 10 Contributor
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That screenshot does not look like Thunderbird. Are you running any addons? Or have some security software running on your computer?

aloiroky
aloiroky Question owner
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Thank you for your respond David.

I only have 1 addon installed "filtaquilla", turned it off and the pop up still there. I dont have any sort of security software install. I also tried disable secure boot from bios but the pop up still there.

Matt
Matt
  • Moderator
  • Top 10 Contributor
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That looks a whole lot like a primary password prompt.

Try checking setting to see if you have somehow turned it's use on. https://support.mozilla.org/en-US/kb/protect-your-thunderbird-passwords-primary-password?#w_setting-a-primary-password