Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lost My Address book, sent emails and archived emails after update

  • 2 replies
  • 2 have this problem
  • 22 views
  • Last reply by lisaz2021

more options

Hi Thunderbird did an auto update (which is now turned off) on 27/9/22. Now my address book is gone, my sent and archived emails as well. Any help would be appreciated.

Thanks Alan

Hi Thunderbird did an auto update (which is now turned off) on 27/9/22. Now my address book is gone, my sent and archived emails as well. Any help would be appreciated. Thanks Alan

All Replies (2)

more options

Hi I was able to get my messages back by coping and pasting from previous profile, still can't get address book.

Alan

Helpful?

more options

I am not sure what happened but we installed Norton Utilities Ultimate 9/30/22 and after that we lost our Mozilla email address book. The format of the email application looks a bit different and it is asking for the password every time which never happened before. After reading this question from aspins54, now I wonder if Mozilla did an update coincidentally at the same time. I have all the emails - just missing the address book. I de-installed the Norton and went back to the Norton 360. How do I get the address book back and how do it stop the need to put in the password every time?

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.