Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

incoming email address now missing in TBird v102.3.0

  • 2 replies
  • 0 have this problem
  • 9 views
  • Last reply by jem23109

jem23109
jem23109
more options

I recently upgraded from Tbird version 90+ to 102.3.0. Everything looks fine, except version 90+ showed four email accounts, and with version 102.3.0 the first one does not now show up in the left hand navigation pane. The first email account is still in the user account dialog, but no longer shows up in the left hand pane. What the heck is going on?

I recently upgraded from Tbird version 90+ to 102.3.0. Everything looks fine, except version 90+ showed four email accounts, and with version 102.3.0 the first one does not now show up in the left hand navigation pane. The first email account is still in the user account dialog, but no longer shows up in the left hand pane. What the heck is going on?

Chosen solution

Thanks for the suggestion, but I was able to resolve the problem another way. I looked at the details of each email account (Menu > Tools > Account Settings), and found that the missing email account was listed in the navigation bar on the left hand side of the Account Settings page. I clicked on the missing email account to get details and discovered that for some reason the "Outgoing Server (SMTP):" entry had a generic SMTP address instead of the correct SMTP address for that email account. Why this would have changed, I cannot explain. I put in the correct SMTP address and then closed TBird. When I opened TBird again, the missing email account now showed up correctly on the main menu. Perhaps it was merely closing TBird and restarting it again that permitted the missing email account to show up again, I can't say for sure. 

 So the problem seems to be solved. Thanks for your quick response and help.
Read this answer in context 👍 0

All Replies (2)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

Check you have this setting:

  • 'View' > 'Folders' > 'All'

Then do this:

  • Menu icon > Help > More Troubleshooting Information
  • Under 'Application Basics' - Profile Folders - click on 'Open Folder'

window opens showing contents of your profile name folder

  • Exit Thunderbird now - this is important

Scroll down and delete the following files:

  • folderCache.json
  • folderTree.json
  • virtualFolders.dat
  • session.json
  • xulstore.json

Click on 'Mail' folder

  • delete 'smart mailboxes' folder

Start Thunderbird.

If this fixes your problem please mark as Chosen Solution. Report back on results.

jem23109
jem23109 Question owner
more options

Chosen Solution

Thanks for the suggestion, but I was able to resolve the problem another way. I looked at the details of each email account (Menu > Tools > Account Settings), and found that the missing email account was listed in the navigation bar on the left hand side of the Account Settings page. I clicked on the missing email account to get details and discovered that for some reason the "Outgoing Server (SMTP):" entry had a generic SMTP address instead of the correct SMTP address for that email account. Why this would have changed, I cannot explain. I put in the correct SMTP address and then closed TBird. When I opened TBird again, the missing email account now showed up correctly on the main menu. Perhaps it was merely closing TBird and restarting it again that permitted the missing email account to show up again, I can't say for sure. 

 So the problem seems to be solved. Thanks for your quick response and help.