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New laptop - installed FF but doesn't work, blank pages

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I got a new Acer laptop with windows 11 (64bit). I downloaded FF but when I open it, it just gives a blank page. If I type in an address nothing happens. I have tried reinstalling but nothing seems to work

I got a new Acer laptop with windows 11 (64bit). I downloaded FF but when I open it, it just gives a blank page. If I type in an address nothing happens. I have tried reinstalling but nothing seems to work

Chosen solution

You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.

See "Visual Studio 2015, 2017, 2019, and 2022":

You may also have to install the Visual Studio 2013 Redistributable Package. You need to reboot the computer.

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All Replies (5)

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What security software are you running? Where did you download Firefox from?

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I downloaded FF from the Mozilla website & am running Bitdefender. I checked and FF is marked as allowed under the firewall in Bitdefender

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And you are still having the issue? If so, time to disable BitD, reboot the computer and try again.

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Chosen Solution

You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.

See "Visual Studio 2015, 2017, 2019, and 2022":

You may also have to install the Visual Studio 2013 Redistributable Package. You need to reboot the computer.

Helpful?

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cor-el said

You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll. See "Visual Studio 2015, 2017, 2019, and 2022": You may also have to install the Visual Studio 2013 Redistributable Package. You need to reboot the computer.

This solved it!! Thanks so much!!!!!!

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