Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Server not found and other problems

  • 2 replies
  • 1 has this problem
  • 181 views
  • Last reply by peetrobo

peetrobo
peetrobo
more options

When switching on Thunderbird 91.8.1 (64bit) today, it immediately downloaded mail from my IMAP account followed by the message "Server not found - start.thunderbird.net could not be found. Please check the name and try again. Check typing errors / network connection / firewall / proxy etc." Selecting 'Try again' simply opened the 'Welcome' overlay leaving the client operating as before.

This is a first as far as I can remember. But in the midst of the other more problematical events that have been occurring, (see my previous question, recently updated discussing possible Settings errors retained in the Profile): 'Exporting folders with ImportExportTools NG' https://support.mozilla.org/en-US/questions/1373167 

Can anyone suggest if there is any link between these events - and confirm a solution that would clean or replace the profile but leave (or restore) the messages and folders unchanged ?
When switching on Thunderbird 91.8.1 (64bit) today, it immediately downloaded mail from my IMAP account followed by the message "Server not found - start.thunderbird.net could not be found. Please check the name and try again. Check typing errors / network connection / firewall / proxy etc." Selecting 'Try again' simply opened the 'Welcome' overlay leaving the client operating as before. This is a first as far as I can remember. But in the midst of the other more problematical events that have been occurring, (see my previous question, recently updated discussing possible Settings errors retained in the Profile): 'Exporting folders with ImportExportTools NG' https://support.mozilla.org/en-US/questions/1373167 Can anyone suggest if there is any link between these events - and confirm a solution that would clean or replace the profile but leave (or restore) the messages and folders unchanged ?

Chosen solution

I don't see any link between exporting folders using that add-on, and the problem with loading Thunderbird's Start Page, which is https://start.thunderbird.net/ by default. Restart Thunderbird several times and see if each time it has a problem loading that page. You can also open the same page in any browser and see if they too are having the same problem. If you can't reproduce that problem anywhere else apart from Thunderbird, then we can conclude that Thunderbird is having connection issues and it's not something to do with your internet connection.

Read this answer in context 👍 0

All Replies (2)

Stans
Stans
more options

Chosen Solution

I don't see any link between exporting folders using that add-on, and the problem with loading Thunderbird's Start Page, which is https://start.thunderbird.net/ by default. Restart Thunderbird several times and see if each time it has a problem loading that page. You can also open the same page in any browser and see if they too are having the same problem. If you can't reproduce that problem anywhere else apart from Thunderbird, then we can conclude that Thunderbird is having connection issues and it's not something to do with your internet connection.

peetrobo
peetrobo Question owner
more options

Thanks Stans. It did not occur to me that it is simply the opening splash-screen