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Recovering email for a dead OS

  • 1 reply
  • 1 has this problem
  • 6 views
  • Last reply by Amelia

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Hello,

Whilst helping a friend recover data after she killed her laptop, my Windows 10 will no longer boot.

I have tried the steps in various posts to move my profile to another TB installation without success. The version number on the crashed machine is 68.7.

Can anybody suggest how to recover my email? The only thing I can see when I move the profile is some of my email account names, but none of my local folders.

I hope to fix the crashed PC, but I need access to my past email.

Hello, Whilst helping a friend recover data after she killed her laptop, my Windows 10 will no longer boot. I have tried the steps in various posts to move my profile to another TB installation without success. The version number on the crashed machine is 68.7. Can anybody suggest how to recover my email? The only thing I can see when I move the profile is some of my email account names, but none of my local folders. I hope to fix the crashed PC, but I need access to my past email.

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Hello,

You should be able to just copy the profile folder, or the entire Thunderbird folder.

Look at Using Multiple Profiles and Profiles - Where Thunderbird stores your messages and other user data for more details on what profiles are, how to use them, and how to move them.