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Suddenly this morning my Thunderbird inbox is totally blank i.e. it is not showing my e-mails even though it is indicates I have 9 new messages. No filters applied! My second e-mail address inbox is showing new and opened inbox messages as per normal.

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  • Last reply by chuy1

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My inbox ias totally blank all of a sudden - I have 9 new messages and many opened old messages but none are showing up. 10 minutes ago the inbox was operating normally!

My inbox ias totally blank all of a sudden - I have 9 new messages and many opened old messages but none are showing up. 10 minutes ago the inbox was operating normally!

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Try these, in order. Helped me with separate issues:

Issues with mail/mail folders disappearing. The following works for me under Windows 7, 8, & 10 (NOTE: I was looking for specific emails from someone. Not sure what other corrupted files existed.)

  • Help->More Troubleshooting Information->Profile Folder (Open Folder)

Should send you to something like C:\Users\{USER}\AppData\Roaming\Thunderbird\Profiles\@@@@####.default-release

  • Click on IMapMail
  • Search *.msf and delete them all
  • Start Thunderbird and let it run for a while (may take a long time to recreate the MSF databases if you have many emails) ... I went to lunch. Missing mail/mail folders MAY re-populated under another folder! This happened to the emails I was looking for. I moved the emails to the correct sub-folder.

The auto updater has screwed up some of my setting and glitched Thunderbird Performing a "Clean" re-install over your existing installation. Please follow these steps:

  1. Download the latest version of Thunderbird from http://www.mozilla.org/en-US/thunderbird/ and save the setup file to your computer.
  2. After the download is complete, close all Thunderbird windows (Click Exit/Quit from the menu button on the right).
  3. Run the setup file downloaded in item 1

I hope this helps.