Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I have been shut out of Thunderbird

  • 5 replies
  • 1 has this problem
  • 8 views
  • Last reply by bjkibble

bjkibble
bjkibble
more options

My email was working perfectly. This morning I have no access to the program or my email history only a message saying "Setting up your email address". Filled in my details and ticked the POP3 box. Rejected every time?

What can I do? Please help.

Much appreciated Baz

My email was working perfectly. This morning I have no access to the program or my email history only a message saying "Setting up your email address". Filled in my details and ticked the POP3 box. Rejected every time? What can I do? Please help. Much appreciated Baz

All Replies (5)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Probably https://thunderbirdtweaks.blogspot.com/2019/09/i-lost-my-profilemail-on-update-to.html

sfhowes
sfhowes
  • Top 10 Contributor
more options

Do you use Avast or AVG?

bjkibble
bjkibble Question owner
more options

Hi SFH, I use AVG

sfhowes
sfhowes
  • Top 10 Contributor
more options

There have been several reports of Avast causing the type of problem you've seen. Avast and AVG are made by the same company, so the fix is probably the same.

See https://support.mozilla.org/en-US/questions/1371886

edited to correct link

Modified by sfhowes

bjkibble
bjkibble Question owner
more options

Thank you, I'll try that.

Baz