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My Firefox is up to date but every time I try to play a Video from Amazon or Netflix, I get an error message that says something is wrong

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belindabg
belindabg
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I can't play Amazon or Netflix Videos anymore since the last Firefox upgrade and I don't know how to fix it. I'm 60 years old and very technically challenged so I don't know how to navigate or change things on this computer.

I can't play Amazon or Netflix Videos anymore since the last Firefox upgrade and I don't know how to fix it. I'm 60 years old and very technically challenged so I don't know how to navigate or change things on this computer.