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Firfox not opening or working correctly after latest update

  • 3 replies
  • 1 has this problem
  • 247 views
  • Last reply by James

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As of 4pm est 2/8/22, firefox was working fine, it updated around 10PM and has been broken ever since. I can't even get it to open except for right after a full computer restart. when it does open it's just a gray screen, can't even go into the settings. websites don't load. refreshing does nothing. reinstalling and refreshing does nothing. I don't even get an error message. chrome works. IE works. nothing on my end has changed. I have 2 extensions. ublock origin, and web shield. I've turned both on and off with no effect. I let it go for a day to see if it's something on mozilla's end, nothing doing. it's now 4pm est 2/9/22 and the problem still exists.

I run windows 10 home version 21H1, with full up to date drivers. that hasn't changed.

this only started when it updated to the most recent update.

As of 4pm est 2/8/22, firefox was working fine, it updated around 10PM and has been broken ever since. I can't even get it to open except for right after a full computer restart. when it does open it's just a gray screen, can't even go into the settings. websites don't load. refreshing does nothing. reinstalling and refreshing does nothing. I don't even get an error message. chrome works. IE works. nothing on my end has changed. I have 2 extensions. ublock origin, and web shield. I've turned both on and off with no effect. I let it go for a day to see if it's something on mozilla's end, nothing doing. it's now 4pm est 2/9/22 and the problem still exists. I run windows 10 home version 21H1, with full up to date drivers. that hasn't changed. this only started when it updated to the most recent update.

Chosen solution

A couple of other users identified Webroot (security software) as blocking 64-bit Firefox 97 -- released today -- from running properly:

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Chosen Solution

A couple of other users identified Webroot (security software) as blocking 64-bit Firefox 97 -- released today -- from running properly:

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hmm, tried the backwards compatability thing into windows 8 mode, that seems to fix it for now. definitely some wierdness going on between firefox and webroot.

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https://www.mozilla.org/firefox/97.0.1/releasenotes/

Fixed Works around problems with WebRoot SecureAnywhere antivirus rendering Firefox unusable in some situations