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Last week all my firefox saved passwords disappeared and I don't know why? How do I find out why they disappeared? The only thing I did was download lockwise, then the next time I went to a website that required a password it didn't fill it?

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Last week all my firefox saved passwords disappeared and I don't know why? I had been using firefox for personal use so I am not upset about losing most of those passwords. I am reentering the things I need as I access them. How do I find out why they disappeared so I can avoid that happening again? The only thing I did was download lockwise, then the next time I went to a website that required a password it didn't fill it? So I looked and they, my logins and passwords, were all gone. I looked around on support forums and I tried the "they're in another profile," solution but I only have one profile so that didn't work. I love my computer but I am just a user, not a geek. Can someone help me?

Last week all my firefox saved passwords disappeared and I don't know why? I had been using firefox for personal use so I am not upset about losing most of those passwords. I am reentering the things I need as I access them. How do I find out why they disappeared so I can avoid that happening again? The only thing I did was download lockwise, then the next time I went to a website that required a password it didn't fill it? So I looked and they, my logins and passwords, were all gone. I looked around on support forums and I tried the "they're in another profile," solution but I only have one profile so that didn't work. I love my computer but I am just a user, not a geek. Can someone help me?

Modified by Char

All Replies (3)

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Hi, do you mean on Android, or iOS, or is this a problem within Firefox on Windows?

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This is on my laptop

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jennyapeel said

This is on my laptop

Could you start a new question with information about your system (Windows, Mac, Linux). Here's the form:

https://support.mozilla.org/questions/new/desktop/form