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After reinstalling (Thunderbird 91.0.3) contacts/groups in my Address Book have disappeared

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  • Last reply by Lampros

h.grindley
h.grindley
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Thunderbird just stopped working on my laptop early this week for no apparent reason, and I ended up having to reinstall from scratch to v.91.0.3. It however seems to have lost all the contacts and groups in my Address Book - it appears to be completely empty. Any ideas as to how I could rectify this without having to load them individually all over again would be extremely welcome. Many thanks.

Thunderbird just stopped working on my laptop early this week for no apparent reason, and I ended up having to reinstall from scratch to v.91.0.3. It however seems to have lost all the contacts and groups in my Address Book - it appears to be completely empty. Any ideas as to how I could rectify this without having to load them individually all over again would be extremely welcome. Many thanks.

All Replies (1)

Lampros
Lampros
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Hi, OS Windows 10

I had the same issue and other problems as well. Finally I followed the following solution. 1. Backed up my emails ( using Mailstore) 2. Exported contacts, calendars. 3. Uninstalled TB 4. Deleted Thunderbird folders in Local & Roaming folders 5. Installled TB 91.x.x and created a new profile 6. Created a new profile, created the accounts and imported calendars, contacts 7. Restored my emails using Mailstore.

The result is that TB is working fine without any issues,

Note: TB91 does face issues when old TB versions profile folder is kept when installed because it's a totally new revised developed version.

Modified by Lampros