Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox goes in stale state

  • 1 reply
  • 1 has this problem
  • 6 views
  • Last reply by Paul

email.pulkitj
email.pulkitj
more options

I was using preinstalled firefox on ubuntu. Everything ran fine till now. However, recently when I use firefox and time in url bar, not happens. No request is sent or recieved. The browser is totally in stale state. Only I can do is open new tabs and watch blank white page there as nothing would load. On parallel I have chrome which loads everything fine.

Just reinstalled firefox, same problem persists.

I was using preinstalled firefox on ubuntu. Everything ran fine till now. However, recently when I use firefox and time in url bar, not happens. No request is sent or recieved. The browser is totally in stale state. Only I can do is open new tabs and watch blank white page there as nothing would load. On parallel I have chrome which loads everything fine. Just reinstalled firefox, same problem persists.
Attached screenshots

All Replies (1)

Paul
Paul
  • Moderator
  • Top 10 Contributor
more options

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Fx64Beta-aboutcrashes-unsubmitted

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.