Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

goog credentials pop up

  • 1 reply
  • 1 has this problem
  • 152 views
  • Last reply by sfhowes

am21
am21
more options

When I opened Tbird I got a google pop up asking for credentials. My email is in the field, when I submit it returns an empty field. When I use the recovery options (email & phone) I get a help window telling me to turn off cookies. I can log into google online no problem. The odd thing about the popup is the url at the top, there is no clicking on it, like it is an image and not an operable tab.

I appreciate any help, thank you!

When I opened Tbird I got a google pop up asking for credentials. My email is in the field, when I submit it returns an empty field. When I use the recovery options (email & phone) I get a help window telling me to turn off cookies. I can log into google online no problem. The odd thing about the popup is the url at the top, there is no clicking on it, like it is an image and not an operable tab. I appreciate any help, thank you!
Attached screenshots

Chosen solution

Open Options/Privacy & Security in TB and check the box to accept cookies, then restart TB and enter your Google password in the authentication window when prompted.

Read this answer in context 👍 1

All Replies (1)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Chosen Solution

Open Options/Privacy & Security in TB and check the box to accept cookies, then restart TB and enter your Google password in the authentication window when prompted.