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Receiving E-mail

  • 2 replies
  • 1 has this problem
  • 4 views
  • Last reply by kargen27

kargen27
kargen27
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Since the latest Thunderbird update I have been unable to send/receive E-mail from accounts I have set up using cPanel. Password is correct and the SSL/TLS is version 1.2. I've tried configuring manually and tried unsecure password settings. I deleted one of the accounts and created it again and same problem. I get connection to server timed out. I went into the editor and increased the mailnews.tcptimeout to 2000. I tried using a hotspot and was getting a failed to connect error wanting me to enter new password. I double checked and password is correct. I restarted my router and now sometimes get failed to connect wanting new password and other times get connection timed out. My G-mail account is working. Other programs are letting me download my E-mail with same settings I have in Thunderbird. I'm kind of out of ideas about what to try next. Any suggestions would be appreciated.

Since the latest Thunderbird update I have been unable to send/receive E-mail from accounts I have set up using cPanel. Password is correct and the SSL/TLS is version 1.2. I've tried configuring manually and tried unsecure password settings. I deleted one of the accounts and created it again and same problem. I get connection to server timed out. I went into the editor and increased the mailnews.tcptimeout to 2000. I tried using a hotspot and was getting a failed to connect error wanting me to enter new password. I double checked and password is correct. I restarted my router and now sometimes get failed to connect wanting new password and other times get connection timed out. My G-mail account is working. Other programs are letting me download my E-mail with same settings I have in Thunderbird. I'm kind of out of ideas about what to try next. Any suggestions would be appreciated.

Chosen solution

Is your gmail account set up in TB? If that doesn't work, with the default settings entered by the setup wizard, the problem is almost certainly due to an antivirus app or VPN, or an incorrect setting with the webhost. What is the antivirus, and its mail settings? Many of them of the non-Windows Defender family, are well known to cause issues.

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sfhowes
sfhowes
  • Top 10 Contributor
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Chosen Solution

Is your gmail account set up in TB? If that doesn't work, with the default settings entered by the setup wizard, the problem is almost certainly due to an antivirus app or VPN, or an incorrect setting with the webhost. What is the antivirus, and its mail settings? Many of them of the non-Windows Defender family, are well known to cause issues.

kargen27
kargen27 Question owner
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Gmail does work in Thunderbird. It has worked the entire time. I'm going to mark this as solved. Since I had run out of ideas I decided to watch baseball for a while and when I came back things were working as intended. Not sure why but I'm going to take it as a win.

Thanks for your input!