Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Display error on some emails

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by rassilon1

rassilon1
rassilon1
more options

Recently some of my email, particularly from Apple and Prosper, appears with every character replaced with a d or weird punctuation. The message itself is intact, as I can view the text if I switch to simple HTML or plain text. I assume it's corruption in Thunderbird's UTF settings, but I'm not sure how to fix it. This is a new computer with a clean installation of Thunderbird 78.9.1.

Here is an example of what I'm seeing.

https://gyazo.com/cc19d383c0885f681d2c400f73760c45

Recently some of my email, particularly from Apple and Prosper, appears with every character replaced with a d or weird punctuation. The message itself is intact, as I can view the text if I switch to simple HTML or plain text. I assume it's corruption in Thunderbird's UTF settings, but I'm not sure how to fix it. This is a new computer with a clean installation of Thunderbird 78.9.1. Here is an example of what I'm seeing. https://gyazo.com/cc19d383c0885f681d2c400f73760c45

Chosen solution

I found the problem. Windows version of the Lucida Grande Regular font is corrupt. Removing it fixed the problem. Now to find a working version of that font.

Read this answer in context 👍 0

All Replies (1)

rassilon1
rassilon1 Question owner
more options

Chosen Solution

I found the problem. Windows version of the Lucida Grande Regular font is corrupt. Removing it fixed the problem. Now to find a working version of that font.