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Can not open Thunderbird or Firefox

  • 4 replies
  • 1 has this problem
  • 5 views
  • Last reply by ericw60

ericw60
ericw60
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When i try to open Thunderbird or Firefox i get message box pop up saying all reedy running.

running on windows 10

Tried task manager not running there have uninstalled and reinstalled still get the same message.

Has any one got any ideas especially as I have files in Thunderbird I do not want to lose

When i try to open Thunderbird or Firefox i get message box pop up saying all reedy running. running on windows 10 Tried task manager not running there have uninstalled and reinstalled still get the same message. Has any one got any ideas especially as I have files in Thunderbird I do not want to lose

All Replies (4)

sfhowes
sfhowes
  • Top 10 Contributor
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Try deleting the parent.lock file from the profile folder, located by default in:

C:\Users\username\AppData\Roaming\Thunderbird\Profiles\xxxxxxxx.default

AppData is hidden by default in File Explorer.

http://kb.mozillazine.org/Profile_in_use#Remove_the_profile_lock_file

ericw60
ericw60 Question owner
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Thanks for this it has now got rid of already running message but now tells me that there is no Profile and still wont open. Any more suggestions?

sfhowes
sfhowes
  • Top 10 Contributor
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Close TB, open a Run window (Windows key+R), type thunderbird.exe -p to open Profile Manager. Are there any profiles listed, and can you choose one and launch TB?

ericw60
ericw60 Question owner
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All good now thanks deleted the hole profile instead of just the parent.lock file Thankyou very much for your help