Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
This thread was closed and archived. Please ask a new question if you need help.
Solved Locked Archived

Thunderbird, unable to get emails

Thunderbird Other
SuMo Bot replied 5 years ago
SuMo Bot
SuMo Bot

I can no longer receive email, it worked fine up until yesterday, now a little blue circle keeps turning in the upper right hand corner like it is looking for my email, but I don't get them. I have checked everything your help section says to look at. I even did the one said says check your password, I picked the one in question and did what you said I removed it, closed Thunderbird and reopened and nothing it did not ask for my password like you said it would.

HELP? Becky Meyer

I can no longer receive email, it worked fine up until yesterday, now a little blue circle keeps turning in the upper right hand corner like it is looking for my email, but I don't get them. I have checked everything your help section says to look at. I even did the one said says check your password, I picked the one in question and did what you said I removed it, closed Thunderbird and reopened and nothing it did not ask for my password like you said it would. HELP? Becky Meyer

All Replies (6)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor

Chosen Solution

If you are using ESET/NOD32 security/AV there is high probability it is causing your problems. According to ESET forums, you should temporarily disable SSL on ESET until they solve the problem per https://support.eset.com/en/kb3126-disable-ssl-filtering-in-eset-windows-products?ref=esf - the problem is being reported by dozens of users https://forum.eset.com/topic/26517-problems-with-thunderbird-and-imaps/ https://forum.eset.com/discover/

You might also inform them of your difficulty.

SuMo Bot
SuMo Bot Question owner

thanks, I do use ESET I will check that out,

thanks Becky

SuMo Bot
SuMo Bot Question owner

Thanks for you help that solved my problem.

thanks Becky Meyer

jswartz1
jswartz1

I just tried the suggestion about deleting the saved passwords in Thunderbird, but that did not work for me.

jswartz1
jswartz1

I have tried the suggested solution about resetting the setting in ESET and that worked.

SuMo Bot
SuMo Bot Question owner

my problem was solved, but I have one more question, I have 2 computers and 1 laptop all with Windows 10, all use Thunderbird and all have ESet, why was it just 1 computer that had this problem? Thanks Becky

SuMo Bot
SuMo Bot Question owner

This question has been locked because the original author has deleted their account. While you can no longer post new replies, the existing content remains available for reference.