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Thunderbird, unable to get emails

  • 6 replies
  • 3 have this problem
  • 13 views
  • Last reply by bcmeyer212

bcmeyer212
bcmeyer212
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I can no longer receive email, it worked fine up until yesterday, now a little blue circle keeps turning in the upper right hand corner like it is looking for my email, but I don't get them. I have checked everything your help section says to look at. I even did the one said says check your password, I picked the one in question and did what you said I removed it, closed Thunderbird and reopened and nothing it did not ask for my password like you said it would.

HELP? Becky Meyer

I can no longer receive email, it worked fine up until yesterday, now a little blue circle keeps turning in the upper right hand corner like it is looking for my email, but I don't get them. I have checked everything your help section says to look at. I even did the one said says check your password, I picked the one in question and did what you said I removed it, closed Thunderbird and reopened and nothing it did not ask for my password like you said it would. HELP? Becky Meyer

Chosen solution

If you are using ESET/NOD32 security/AV there is high probability it is causing your problems. According to ESET forums, you should temporarily disable SSL on ESET until they solve the problem per https://support.eset.com/en/kb3126-disable-ssl-filtering-in-eset-windows-products?ref=esf - the problem is being reported by dozens of users https://forum.eset.com/topic/26517-problems-with-thunderbird-and-imaps/ https://forum.eset.com/discover/

You might also inform them of your difficulty.

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All Replies (6)

Wayne Mery
Wayne Mery
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  • Top 10 Contributor
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Chosen Solution

If you are using ESET/NOD32 security/AV there is high probability it is causing your problems. According to ESET forums, you should temporarily disable SSL on ESET until they solve the problem per https://support.eset.com/en/kb3126-disable-ssl-filtering-in-eset-windows-products?ref=esf - the problem is being reported by dozens of users https://forum.eset.com/topic/26517-problems-with-thunderbird-and-imaps/ https://forum.eset.com/discover/

You might also inform them of your difficulty.

bcmeyer212
bcmeyer212 Question owner
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thanks, I do use ESET I will check that out,

thanks Becky

bcmeyer212
bcmeyer212 Question owner
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Thanks for you help that solved my problem.

thanks Becky Meyer

jswartz1
jswartz1
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I just tried the suggestion about deleting the saved passwords in Thunderbird, but that did not work for me.

jswartz1
jswartz1
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I have tried the suggested solution about resetting the setting in ESET and that worked.

bcmeyer212
bcmeyer212 Question owner
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my problem was solved, but I have one more question, I have 2 computers and 1 laptop all with Windows 10, all use Thunderbird and all have ESet, why was it just 1 computer that had this problem? Thanks Becky