Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Playback failing on Firefox browser v.81 - "ns_error_failure"

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

spoc_rte
spoc_rte
more options

Hello Team,

we are experiencing some playback failures with the latest version of Firefox (v.81). Basically, several Video-On-Demand assets are totally failing and we get the following error message once selected : "ns_error_failure (0x80004005).

Here an example of the issue : https://www.rte.ie/player/series/nationwide/SI0000001172?epguid=IH000382899

The same asset is playing fine with other Web Browsers.

I also recorded an .HAR session while this issue is happening (please find it here: https://we.tl/t-Z534T3HX8z)

Could you please support us in troubleshooting this issue? For any further explanations or details, don't hesitate to contact me.

Thanks! Mauro.

Hello Team, we are experiencing some playback failures with the latest version of Firefox (v.81). Basically, several Video-On-Demand assets are totally failing and we get the following error message once selected : "ns_error_failure (0x80004005). Here an example of the issue : https://www.rte.ie/player/series/nationwide/SI0000001172?epguid=IH000382899 The same asset is playing fine with other Web Browsers. I also recorded an .HAR session while this issue is happening (please find it here: https://we.tl/t-Z534T3HX8z) Could you please support us in troubleshooting this issue? For any further explanations or details, don't hesitate to contact me. Thanks! Mauro.
Attached screenshots

All Replies (1)

FredMcD
FredMcD
more options

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}