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Some videos not playing in Facebook but do play if I switch to Edge

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I have latest Windows 10 and Firefox 80.0. A few days ago most videos, but not all, stopped working after 2 or 3 seconds and I got a black screen with "Sorry, we're having trouble playing this video". I opened Facebook in Edge browser and all videos work just fine.

Did the latest Firefox update "break" something?

I have latest Windows 10 and Firefox 80.0. A few days ago most videos, but not all, stopped working after 2 or 3 seconds and I got a black screen with "Sorry, we're having trouble playing this video". I opened Facebook in Edge browser and all videos work just fine. Did the latest Firefox update "break" something?
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