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Search engines have disappeared and cannot search in browser

  • 2 replies
  • 1 has this problem
  • 7 views
  • Last reply by FredMcD

Rex Critchlow
Rex Critchlow
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I had to turn off my anti-virus app for a few minutes. When I turned it back on I had apparently been hit by at least one virus.

One of these viruses attacked my Firefox search settings. All of my search engines in Options->Search have disappeared and I cannot reinstall them. I have attached a screenshot for your enjoyment.

AVG did find several viruses and says they were eliminated. It also installed AVG SafeSearch. However, when trying to search using that engine, nothing happens...like I click search and there is no response at all.

It also appears that it has affected my ability to use Firefox Support in Firefox as I tried to submit this question and it crashed Firefox....not I have to use...<cough><Gag>Chrome.

Suggestions? Thanks in advance.

I had to turn off my anti-virus app for a few minutes. When I turned it back on I had apparently been hit by at least one virus. One of these viruses attacked my Firefox search settings. All of my search engines in Options->Search have disappeared and I cannot reinstall them. I have attached a screenshot for your enjoyment. AVG did find several viruses and says they were eliminated. It also installed AVG SafeSearch. However, when trying to search using that engine, nothing happens...like I click search and there is no response at all. It also appears that it has affected my ability to use Firefox Support in Firefox as I tried to submit this question and it crashed Firefox....not I have to use...<cough><Gag>Chrome. Suggestions? Thanks in advance.
Attached screenshots

All Replies (2)

Rex Critchlow
Rex Critchlow Question owner
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Cancel all that...I used the Refresh Firefox option and everything is back to the default. Now to re-customize...again.

FredMcD
FredMcD
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That was very good work. Well Done. Please flag your last post as Solved Problem as this can help others with similar problems.

Look on your desktop. Do you see a folder called; Old Firefox? Look inside. Look for the folder with the latest creation date.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible