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Repair Folder

  • 1 reply
  • 1 has this problem
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  • Last reply by Matt

judiellen
judiellen
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One of my emails on Thunderbird had emails that were fine, some of them dated back to 2018. And yesterday I went into that email account and wanted to access a particular email that was on there and the text body was blank. So I went to another email and the same thing, they as I worked upwards there were a few that were in HTML. So I did some research and found info to possibly change the language, I did so and no difference. I then found info to do a a Repair Folder and I did so but instead of repairing them, it deleted all my emails. Is there a way to recover these emails. I would think they are sitting somewhere on a server or something so that I could retrieve them?? Please help TIA. Judi

One of my emails on Thunderbird had emails that were fine, some of them dated back to 2018. And yesterday I went into that email account and wanted to access a particular email that was on there and the text body was blank. So I went to another email and the same thing, they as I worked upwards there were a few that were in HTML. So I did some research and found info to possibly change the language, I did so and no difference. I then found info to do a a Repair Folder and I did so but instead of repairing them, it deleted all my emails. Is there a way to recover these emails. I would think they are sitting somewhere on a server or something so that I could retrieve them?? Please help TIA. Judi

All Replies (1)

Matt
Matt
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Thunderbird stores mail on your local machine, or in the case of an imap account synchronized to your mail provider.

A repair folder action re-indexes the mail store, in your case it re-indexed and found no mail obviously.

The common cause if an anti virus program finding something it does not like in an email and deleting the whole folder in a hamfisted automatic fix. I suggest you have a look at detect ions by your anti virus product and see when it last found something and what it actually did. You mail might be in some quarantine, or it might have simply been deleted.