Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox preview Downloading corrupt document files

  • 2 replies
  • 2 have this problem
  • 14 views
  • Last reply by Tony

Anaschauhan33
Anaschauhan33
more options

I was downloading a doc from government website but everytime it seems to be a corrupt pdf file. When I managed to open it using html file viewer it shows some unauthorised access error in website. While downloading this file with chrome android is fine with correct pdf extension.

I was downloading a doc from government website but everytime it seems to be a corrupt pdf file. When I managed to open it using html file viewer it shows some unauthorised access error in website. While downloading this file with chrome android is fine with correct pdf extension.

All Replies (2)

Kevin
Kevin
  • Moderator
more options

Firefox preview cannot download files that require user authentication to download right now. We are working on fixing this in an upcoming update.

Tony
Tony
more options

I tried to download statements from several of my financial institutions and every time I use the recently updated version of Firefox (version 80.0), the Adobe pdf files are being corrupted in the download process. This is a major problem. I never had this problem in the previous version of Firefox, and I don't want to have to continually switch to a different browser just to download pdf statements. This should be a top priority.