Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't move file from local to an accessed email account, it crashes after exactly 56 items. Any Fix?

more options

I've been trying to move some emails from an old company account that i downloaded with takeout and is now sitting in my local computer area and when i try to move the file into the other email it runs up until file 56 and then crashes no matter how long i have the timeout set to. I've successfully moved the file to another account in full without any issues but this one just isnt working.

I've been trying to move some emails from an old company account that i downloaded with takeout and is now sitting in my local computer area and when i try to move the file into the other email it runs up until file 56 and then crashes no matter how long i have the timeout set to. I've successfully moved the file to another account in full without any issues but this one just isnt working.

All Replies (6)

more options

Please find and post your crash ID.

See https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb

more options

Wayne Mery said

Please find and post your crash ID. See https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb

Sorry i guess crash isnt the right word for it, the words pop up on the bottom right of the program saying something like 'Connection to Imap.gmail.com failed' so it is more like an error i guess, don't know if there is any error log i can send?

more options

Is the other account also a Gmail account setup for IMAP? Try using the ImportExportTools NG add-on. Search for it in the Tbird add-ons repository.

more options

Stans said

Is the other account also a Gmail account setup for IMAP? Try using the ImportExportTools NG add-on. Search for it in the Tbird add-ons repository.

Both accounts have the settings for imap enabled, though for the one it keeps failing on i did have to enable imap in the settings but even then trying after that still failed to transfer. I have ImportExportTools NG installed and is how i got the emails i'm trying to transfer onto the local folder. If i could import straight into the email that might work but it keeps telling me i cant do that. I'm actually in the middle of transferring a different folder of emails onto a third email account and it is showing no signs of failing at about 5000 of 11000 files right now

more options

Sounds like the failing account is not configured properly on TB. Delete and add it again, then retry.

more options

Deleted it and retried but it still gave me an error, tried both shutting down the program and restarting the computer to see if they would help at all but nothing seems to have changed. As far as i checked the settings match up to what google says they need to for the outgoing and incoming,