Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wrong content in e-mails

  • 5 replies
  • 1 has this problem
  • 110 views
  • Last reply by Rochester1

more options

Recently, after an update, when opening some new e-mails from various sources, I find that the content is either missing completely or replaced with the content from an e-mail from another source. Example: an e-mail from a friend was replaced with the content of a daily newsletter I subscribe to. How do I correct this?

Recently, after an update, when opening some new e-mails from various sources, I find that the content is either missing completely or replaced with the content from an e-mail from another source. Example: an e-mail from a friend was replaced with the content of a daily newsletter I subscribe to. How do I correct this?

Chosen solution

Right-click the folder, Properties, Repair Folder, and see if that fixes it.

Read this answer in context 👍 0

All Replies (5)

more options

Chosen Solution

Right-click the folder, Properties, Repair Folder, and see if that fixes it.

more options

Thanks. I tried your suggestion. It changed the subject line and time stamp of the corrupted e-mail from the friend to that of the newsletter. The content was unchanged and the original message is now gone completely. It does not show up in the Trash or Spam folders.

I recovered the information by asking the friend re-send it but I am concerened about this happening again and not being able to recover something important.

Modified by Rochester1

more options

Error

Modified by Rochester1

more options

If a folder repeatedly shows this kind of corruption, it should be rebuilt according to these instructions. To minimize the chances of this happening, keep the Inbox as sparse as possible, compact folders regularly, and do not allow antivirus apps to scan email (add the TB profile folder as an exception or exclusion). And, make regular backups of the Thunderbird folder, as it is the easiest thing to restore. Its default location in Windows is:

C:\Users\username\AppData\Roaming\Thunderbird

more options

Thanks, will try.