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Can't add sent items folder to new accounts

  • 4 replies
  • 1 has this problem
  • 8 views
  • Last reply by Steb

Steb
Steb
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I recently created three new email accounts which seem to work ok But, I cannot seem to create a sent items folder at all in any of them, even though I have the option set in account settings Help :(

I recently created three new email accounts which seem to work ok But, I cannot seem to create a sent items folder at all in any of them, even though I have the option set in account settings Help :(

All Replies (4)

sfhowes
sfhowes
  • Top 10 Contributor
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If these are POP accounts, the Sent folder is created as soon as you send the first message. With IMAP accounts, you must subscribe to the Sent folder (right-click the account in the Folder Pane, Subscribe).

Steb
Steb Question owner
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Thank you for your help, they are IMAP I have tried your suggestion, many times, but, it just doesn't make it happen Tried all sorts all day, and now lost for ideas

sfhowes
sfhowes
  • Top 10 Contributor
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When you access the account through webmail, is there a Sent or Sent Items folder? Do you have to enable the saving of sent messages? Who is the mail provider? What are your settings in the Copies & Folders section of Account Settings?

Steb
Steb Question owner
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Thanks. that helped a lot, after going through webmail settings again I have my sent items folders Thank again :)