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Firefox crashes

  • 4 replies
  • 1 has this problem
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  • Last reply by haroldtmunn

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ID: 24713073-cb4e-44b0-a07b-c23560190906

I reinstalled FF after freeing up space, but still have crashes multiple times within a few seconds of going to a FB page.

ID: 24713073-cb4e-44b0-a07b-c23560190906 I reinstalled FF after freeing up space, but still have crashes multiple times within a few seconds of going to a FB page.

All Replies (4)

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Product Firefox Release Channel release Version 69.0 Build ID 20190827005903 (2019-08-27) OS Unknown

bp-24713073-cb4e-44b0-a07b-c23560190906 Signature: OOM | small

MOZ_CRASH Reason (Sanitized) MOZ_CRASH()

Crash Reason None Crash Address None

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Let’s do a full clean re-install;

Note: Firefox comes in three or more folders on all computers. They are;

Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And two folders in the profile of each user on the computer for each Firefox profile for that user.

If you remove the Firefox folder, the user profiles would not be affected.


Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Note: Check Both Folders

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

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These crash report is an OOM (out-of-memory) report where not enough contiguous free memory is available.

Try to increase the size of the Windows page file to the recommended size. You can also try to run as less other applications as possible (i.e. close down programs that you do not need).


Total Virtual Memory : 4,294,836,224 bytes (4.29 GB) Available Virtual Memory : 3,160,576,000 bytes (3.16 GB) Available Page File : 16,273,408 bytes (16.27 MB) Available Physical Memory : 542,339,072 bytes (542.34 MB) System Memory Use Percentage : 86 OOM Allocation Size : 192 bytes

TotalPageFile : 826654720 TotalPhysicalMemory : 4073046016 TotalVirtualMemory : 4294836224

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Changed visual effects to let windows decide. Automatically managing pageing file size. Ran windows memory test, no problems found.

So far FF has not crashed again