Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Passwords Gone After Hardware Change

  • 3 replies
  • 1 has this problem
  • 5 views
  • Last reply by FredMcD

more options

Today I got a new case for my computer so I moved all of the hardware into the new one, keeping my configuration the same however. The only changes that I am aware of are the hard drives are probably in different SATA ports than they originally were. The PC was shut down correctly before I moved the components, and the passwords were definitely there, and logging into sync is not returning the passwords.

I am running Arch Linux with LXQT with Firefox version 67, and have also noticed that I have a logins.json.corrupt file in my default profile folder.

Thanks

All Replies (3)

more options

While Firefox is closed, try creating a copy of logins.json.corrupt and renaming it to logins.json in case Firefox actually can read it.

Otherwise, hmm.

more options

Okay, interestingly enough, I've done an install of Ubuntu Studio now and all of my passwords are back (my Arch install was starting to act a little weird so I think something was wrong under the hood somewhere.)

It even saved my password for Mozilla Support despite me only saving that to my sync account after the other passwords had disappeared. I'm just glad sync is smart enough to not say "oh all your passwords are gone locally, I guess I'll delete them from the server too!"

Thanks!

more options

That was very good work. Well done. Please flag your last post as Solved Problem so others will know.


In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.


Back up and restore information in Firefox profiles.{web link} I use an add-on that makes backups of my user profile, Just In Case. Unfortunately, it is not compatible with the current Firefox.

Every now and then, open the profile folder and create a copy of the current profile as is to another location on your hard drive. This way you will have a backup.

If you do this each day, you will not lose much data. This should be done with Firefox Closed.

Note: In case you need to restore from these backups, you may need to overwrite old or corrupted files.