Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I get prompted twice for a master password.

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by McCoy

stepheplatz
stepheplatz
more options

Recently the master password prompt modal appears twice when I start Firefox, once as soon as I open it, then while I'm getting password ready, I'll get another modal on top of whatever window is on top. This is really frustrating because I loose focus on the windows I need to retrieve my password. It seems to have just started happening, perhaps after a recent update.

Recently the master password prompt modal appears twice when I start Firefox, once as soon as I open it, then while I'm getting password ready, I'll get another modal on top of whatever window is on top. This is really frustrating because I loose focus on the windows I need to retrieve my password. It seems to have just started happening, perhaps after a recent update.

All Replies (2)

McCoy
McCoy
more options

Hello stepheplatz,

You are the second user who posts this .....

Would you please take a look at this thread and see if maybe anything there applies to you :

https://support.mozilla.org/en-US/questions/1259470#answer-1223292

McCoy
McCoy
more options

If in the above linked thread there is no solution for your problem, you could try Firefox in Safe Mode, to see if maybe one of your extensions (if you have any) is causing this :

https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems