X
Tap here to go to the mobile version of the site.
An updated version of Firefox is available to address the issues with Add-ons disabled or fail to install on Firefox. You can download the update for your OS here: https://www.mozilla.org/firefox/new/ For Known Issues and Workarounds, please check out the update at https://support.mozilla.org/kb/add-ons-disabled-or-fail-to-install-firefox

Support Forum

I'm looking at a black screen on every page the screenshots will demonstrate an example

Posted

As you can see in one of the images I can see the page preview while selecting a tab but when I click on the whole page is Blank and black. Reloading doesn't fix neither does hitting enter after throwing in another URL. This happens on all the tabs. For this example I'd opened Wikipedia on one tab from the default link on "Firefox home". This probably isn't a persistent problem and I've seen it for the first time on this device but it should never happen. It was so unusable at the moment that I had to use Chrome just to send this feedback.

As you can see in one of the images I can see the page preview while selecting a tab but when I click on the whole page is Blank and black. Reloading doesn't fix neither does hitting enter after throwing in another URL. This happens on all the tabs. For this example I'd opened Wikipedia on one tab from the default link on "Firefox home". This probably isn't a persistent problem and I've seen it for the first time on this device but it should never happen. It was so unusable at the moment that I had to use Chrome just to send this feedback.
Attached screenshots

Modified by faax

Quote

Additional System Details

Installed Plug-ins

Force reload all for Android and URL list add-on it goes by something else on addons.mozila.org but I can't even open the about:addons page since it is also a page.

Application

  • User Agent: Mozilla/5.0 (Linux; Android 7.0; ZUK Z2132 Build/NRD90M) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.87 Mobile Safari/537.36

More Information

Seburo
  • Top 10 Contributor
  • Moderator
639 solutions 4666 answers

Hi

I think I have an idea that should help with this.

  1. Open the Android Settings app (typically a cog wheel icon)
  2. Select Applications
  3. Find Firefox
  4. Select Clear Cache (not Clear Data!)

You may need to reboot your device, but this may help clear up this issue.

Hi I think I have an idea that should help with this. # Open the Android '''Settings''' app (typically a cog wheel icon) # Select '''Applications''' # Find Firefox # Select '''Clear Cache''' (''not'' Clear Data!) You may need to reboot your device, but this may help clear up this issue.

Modified by Seburo

Was this helpful to you?
Quote
Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.