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I'm looking at a black screen on every page the screenshots will demonstrate an example

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  • Last reply by Paul

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As you can see in one of the images I can see the page preview while selecting a tab but when I click on the whole page is Blank and black. Reloading doesn't fix neither does hitting enter after throwing in another URL. This happens on all the tabs. For this example I'd opened Wikipedia on one tab from the default link on "Firefox home". This probably isn't a persistent problem and I've seen it for the first time on this device but it should never happen. It was so unusable at the moment that I had to use Chrome just to send this feedback.

As you can see in one of the images I can see the page preview while selecting a tab but when I click on the whole page is Blank and black. Reloading doesn't fix neither does hitting enter after throwing in another URL. This happens on all the tabs. For this example I'd opened Wikipedia on one tab from the default link on "Firefox home". This probably isn't a persistent problem and I've seen it for the first time on this device but it should never happen. It was so unusable at the moment that I had to use Chrome just to send this feedback.
Attached screenshots

Modified by faax

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Hi

I think I have an idea that should help with this.

  1. Open the Android Settings app (typically a cog wheel icon)
  2. Select Applications
  3. Find Firefox
  4. Select Clear Cache (not Clear Data!)

You may need to reboot your device, but this may help clear up this issue.

Modified by Paul