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Messages print in small columns over several pages

  • 5 replies
  • 2 have this problem
  • 3 views
  • Last reply by AgnesRM

fgodden
fgodden
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Instead of printing a message on a full page, it just prints a small column with part of the message. When I go to the config editor, I can see that I have four printers installed with multiple entries. I have tried resetting some but no change. Do I have to reset each and every line ?

Instead of printing a message on a full page, it just prints a small column with part of the message. When I go to the config editor, I can see that I have four printers installed with multiple entries. I have tried resetting some but no change. Do I have to reset each and every line ?

All Replies (5)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
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Select email you want to print. Menu icon > Print > Print Preview or right click on email in list and select 'Print Preview'

Does it look the same just a thin column of text? click on 'Page setup' select 'Margins & Header/Footer' tab

If 'Margins (inches)' set 'Top', 'Bottom', 'Left', 'Right' to say 0.5 for each

If 'Margins (millimeters)' set 'Top', 'Bottom', 'Left', 'Right' to say 12.7 for each

click on OK

Check the 'Scale' value. I've used 90% in example image below, but you could try 'Shrink to fit' or any other setting to get correct font size.

See example image below. Does this improve the layout? If yes, click on 'Print' button.

fgodden
fgodden Question owner
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Margins were already as suggested, so nothing has changed, still printing too small.

AgnesRM
AgnesRM
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Can you add an image, showing a picture of the print preview, and a picture of how it looks on your screen when you are in Inbox? That would help show what might be causing this. Thanks, Agnes

fgodden
fgodden Question owner
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Hi Agnes,

Here's both a picture of the print preview and a picture of the screen inbox. Hope this helps.

Best,

Frans

AgnesRM
AgnesRM
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Hmm - well in the Print Preview image, it looks exactly like it does in mine. That message should print on a single page, just as the print preview image suggests (page 1 of 1) with margins about 0.5 inches. The print preview shows that the top section (From, to, subject) uses the whole width of the page (with your margins perhaps a bit larger than 0.5 inches). If the actual print does not print the way it seems in the print preview, then the problem may not be within Thunderbird. Can you check paper size selected under Print - Properties, and other settings in there. The functions of your printer might be set to something strange (like non standard paper, multiple pages per sheet, or booklet printing) and each printer is different so that's hard to guess. Regards, Agnes