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After upgrading to Ubuntu 18.04, Firefox will not scroll or or change pages properly, I tried refresh and it failed. I want to REDOWNLOAD Firefox, How do I do t

Posted

This message is being entered from a 32 bit machine that is NOT EXPERIENCING any problems. the problem pertains to a Toshiba Sattelie Laptop with an AMD A6-5200 apu with radeon HD graphics x 4 running 64bit Ubuntu 18.04 and Firefox Quantum 66.03(64 bIt). machine and

I SUSPECT THAT my copy of Firefox could be corrupt

The scroll bar on the right side of the screen does not respond properly. Arrow keys appear to have no effect. When AND IF Firefox brings up a new page it winds up being interspersed onto the old page. I have already tried refresh -- nothing. I tried reinstalling Firefox but that did not change anything. I would like to REDOWNLOAD this version of Firefox and see if that fixes the problem How do I force it to go to your site, obtain a new copy and download it over the my current copy. Note, I just did the Ubuntu 18.04 upgrade on another (32 bit) machine and everything is fine on THAT machine. SO HOW DO I DOWNLOAD AN ENTIRELY NEW COPY OF FIREFOX? Thank you

This message is being entered from a 32 bit machine that is NOT EXPERIENCING any problems. the problem pertains to a Toshiba Sattelie Laptop with an AMD A6-5200 apu with radeon HD graphics x 4 running 64bit Ubuntu 18.04 and Firefox Quantum 66.03(64 bIt). machine and I SUSPECT THAT my copy of Firefox could be corrupt The scroll bar on the right side of the screen does not respond properly. Arrow keys appear to have no effect. When AND IF Firefox brings up a new page it winds up being interspersed onto the old page. I have already tried refresh -- nothing. I tried reinstalling Firefox but that did not change anything. I would like to REDOWNLOAD this version of Firefox and see if that fixes the problem How do I force it to go to your site, obtain a new copy and download it over the my current copy. Note, I just did the Ubuntu 18.04 upgrade on another (32 bit) machine and everything is fine on THAT machine. SO HOW DO I DOWNLOAD AN ENTIRELY NEW COPY OF FIREFOX? Thank you
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Additional System Details

Application

  • Firefox 66.0.3
  • User Agent: Mozilla/5.0 (X11; Ubuntu; Linux i686; rv:66.0) Gecko/20100101 Firefox/66.0
  • Support URL: https://support.mozilla.org/1/firefox/66.0.3/Linux/en-US/

Extensions

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel Open Source Technology Center -- Mesa DRI Intel(R) Pineview M x86/MMX/SSE2
  • adapterDeviceID: Mesa DRI Intel(R) Pineview M x86/MMX/SSE2
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: Intel Open Source Technology Center
  • contentUsesTiling: False
  • crashGuards: []
  • driverDate:
  • driverVersion: 1.4 Mesa 18.2.8
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'blocked', u'description': u'Compositing', u'log': [{u'status': u'blocked', u'message': u'Acceleration blocked by platform', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'unavailable', u'description': u'OpenGL Compositing', u'log': [{u'status': u'unavailable', u'message': u'Hardware compositing is disabled', u'type': u'default'}], u'name': u'OPENGL_COMPOSITING'}, {u'status': u'unavailable', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}, {u'status': u'unavailable', u'message': u'Hardware compositing is disabled', u'type': u'runtime'}], u'name': u'WEBRENDER'}, {u'status': u'blocked', u'description': u'WebRender qualified', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blocked', u'message': u'No qualified hardware', u'type': u'env'}], u'name': u'WEBRENDER_QUALIFIED'}, {u'status': u'available', u'description': u'Off Main Thread Painting', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OMTP'}]}
  • info: {u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'CairoUseXRender': 0, u'ApzAutoscrollInput': 1, u'AzureFallbackCanvasBackend': u'none', u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'skia', u'AzureContentBackend': u'skia'}
  • lowEndMachine: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: {u'key': u'blocked-gfx-card'}
  • numTotalWindows: 1
  • offMainThreadPaintEnabled: True
  • offMainThreadPaintWorkerCount: 1
  • targetFrameRate: 60
  • usesTiling: False
  • webgl1DriverExtensions: -
  • webgl1Extensions: -
  • webgl1Renderer: WebGL creation failed: * Refused to create native OpenGL context because of blacklist entry: FEATURE_FAILURE_OPENGL_1 * Exhausted GL driver options.
  • webgl1Version: -
  • webgl1WSIInfo: -
  • webgl2DriverExtensions: -
  • webgl2Extensions: -
  • webgl2Renderer: WebGL creation failed: * Refused to create WebGL2 context because of blacklist entry: FEATURE_FAILURE_OPENGL_1
  • webgl2Version: -
  • webgl2WSIInfo: -
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic
  • windowUsingAdvancedLayers: False

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4227 solutions 59008 answers

Did you get your Firefox from Mozilla or somewhere else?

Install Older Version Of Firefox {web link} Be sure to read everything here.

If you still want to downgrade, look under; I still want to downgrade. Click the Directory of other versions and languages link. Look for the directory of the version that you want. But, remember that old versions may have security issues.

You should also check out Firefox; Extended Support Release {web link} ESR Notes System Requirements

Did you get your Firefox from Mozilla or somewhere else? [https://support.mozilla.org/en-US/kb/install-older-version-of-firefox?cache=no Install Older Version Of Firefox] {web link} Be sure to read everything here. If you still want to downgrade, look under; '''I still want to downgrade. ''' Click the '''Directory of other versions and languages''' link. Look for the directory of the version that you want. But, remember that '''old versions may have security issues. ''' You should also check out [https://www.mozilla.org/en-US/firefox/organizations/ Firefox; Extended Support Release] {web link} [https://www.mozilla.org/en-US/firefox/organizations/notes/ ESR Notes] [https://www.mozilla.org/en-US/firefox/organizations/system-requirements/ System Requirements]
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Question owner

Hello and thank you FredMcD, I am away from home for a few days and will try your suggestions as soon as I am back. I appreciate your help!

Donn

Hello and thank you FredMcD, I am away from home for a few days and will try your suggestions as soon as I am back. I appreciate your help! Donn
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cor-el
  • Top 10 Contributor
  • Moderator
17421 solutions 157393 answers

You currently have the Firefox version from the Ubuntu repositories, so if you want to keep this version then you need to check this in Ubuntu software management. Ubuntu makes changes to its own branded Firefox version, so this version might behave differently.

You can find the full version of the current Firefox release (66.0.3) in all languages and all operating systems here:

You can also consider to contact Ubuntu for support.

You currently have the Firefox version from the Ubuntu repositories, so if you want to keep this version then you need to check this in Ubuntu software management. Ubuntu makes changes to its own branded Firefox version, so this version might behave differently. You can find the full version of the current Firefox release (66.0.3) in all languages and all operating systems here: *https://www.mozilla.org/en-US/firefox/all/ *https://www.mozilla.org/en-US/firefox/66.0.3/releasenotes/ You can also consider to contact Ubuntu for support.
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