X
Tap here to go to the mobile version of the site.

Support Forum

Why can't I save a bookmark using the create bookmark and why does return not go to a URL

Posted

I am not able to create a book mark using the star on the toolbar or the command D keystrokes. I also cannot type in a URL and get there by hitting enter, only by clicking on the go arrow on the right side of the url slot. I recently installed Firefox ESR and it came up with my bookmarks that I had in the standard version. ESR is required for some applications in our corporate systems. HELP!! THANKS

I am not able to create a book mark using the star on the toolbar or the command D keystrokes. I also cannot type in a URL and get there by hitting enter, only by clicking on the go arrow on the right side of the url slot. I recently installed Firefox ESR and it came up with my bookmarks that I had in the standard version. ESR is required for some applications in our corporate systems. HELP!! THANKS

Chosen solution

Hmm, perhaps it would be a good idea to try:

New Profile Test

This takes about 3 minutes, plus the time to test bookmarks.

Inside Firefox, type or paste about:profiles in the address bar and press Enter/Return to load it.

Click the Create a New Profile button, then click Next. Assign a name like ESR60, ignore the option to relocate the profile folder, and click the Finish button.

After creating the profile, scroll down to it and click the Set as default profile button below that profile, then scroll back up and click the Restart normally button. (There are some other buttons, but please ignore them.)

Firefox should exit and then start up using the new profile, which will just look brand new. Please ignore any tabs enticing you to connect to a Sync account or to activate extensions found on your system so we can get a clean test.

Can you bookmark sites in the new profile?

You can try restoring the bookmarks backup to this new profile, but you'll need to use Choose File... at the bottom of the Restore menu to point Firefox to where the file is. (Restore bookmarks from backup or move them to another computer)

If this doesn't pan out, when you are done with the experiment, open the about:profiles page again, click the Set as default profile button for your normal profile, then click the Restart normally button to get back to it.

If you need help migrating other data to the new profile, let us know.

Read this answer in context 1
Quote

Additional System Details

Application

  • Firefox 60.6.1esr
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.14; rv:60.0) Gecko/20100101 Firefox/60.0
  • Support URL: https://support.mozilla.org/1/firefox/60.6.1/Darwin/en-US/

Extensions

  • Cisco Webex Extension 1.1.0 (ciscowebexstart1@cisco.com)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription:
  • adapterDeviceID: 0x87c0
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x8086
  • crashGuards: []
  • driverDate:
  • driverVersion:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'OpenGL Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OPENGL_COMPOSITING'}, {u'status': u'unavailable', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}, {u'status': u'unavailable', u'message': u"Build doesn't include WebRender", u'type': u'runtime'}], u'name': u'WEBRENDER'}, {u'status': u'available', u'description': u'Off Main Thread Painting', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OMTP'}]}
  • info: {u'TileHeight': 1024, u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'ApzAutoscrollInput': 1, u'AzureFallbackCanvasBackend': u'none', u'TileWidth': 1024, u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'skia', u'AzureContentBackend': u'skia'}
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • offMainThreadPaintEnabled: True
  • offMainThreadPaintWorkerCount: 1
  • usesTiling: True
  • webgl1DriverExtensions: GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader5 GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_subroutine GL_ARB_shading_language_include GL_ARB_tessellation_shader GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_attrib_64bit GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
  • webgl1Renderer: Intel Inc. -- Intel(R) UHD Graphics 617
  • webgl1Version: 4.1 INTEL-12.2.18
  • webgl1WSIInfo: CGL
  • webgl2DriverExtensions: GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader5 GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_subroutine GL_ARB_shading_language_include GL_ARB_tessellation_shader GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_attrib_64bit GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier
  • webgl2Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
  • webgl2Renderer: Intel Inc. -- Intel(R) UHD Graphics 617
  • webgl2Version: 4.1 INTEL-12.2.18
  • webgl2WSIInfo: CGL
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL
  • windowUsingAdvancedLayers: False

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
jscher2000
  • Top 10 Contributor
8577 solutions 70121 answers

Helpful Reply

Hmm, it could be a database problem, which is addressed in this article -- have you seen this error message: Fix "The bookmarks and history system will not be functional" error message?

In order to figure out if a database is locked/inaccessible/corrupted, you could first try the "Verify Integrity" function. Here's how:

Open Firefox's Troubleshooting Information page using any of these methods:

  • "3-bar" menu button > "?" Help > Troubleshooting Information
  • (menu bar) Help > Troubleshooting Information
  • type or paste about:support in the address bar and press Return

Near the bottom, there is a section titled Places Database -- that's the file which stores history and bookmarks. Click the button labeled Verify Integrity. There may be a 10-15 second delay before results appear.

If all is well, the report that appears below the button should start with:

> Task: checkIntegrity
+ The places.sqlite database is sane
+ The favicons.sqlite database is sane

Does yours say that, or something else? You can select and copy the report, and then paste it into a reply for review and comment.

Hmm, it could be a database problem, which is addressed in this article -- have you seen this error message: [[Fix "The bookmarks and history system will not be functional" error message]]? In order to figure out if a database is locked/inaccessible/corrupted, you could first try the "Verify Integrity" function. Here's how: Open Firefox's Troubleshooting Information page using any of these methods: * "3-bar" menu button > "?" Help > Troubleshooting Information * (menu bar) Help > Troubleshooting Information * type or paste '''about:support''' in the address bar and press Return Near the bottom, there is a section titled '''Places Database''' -- that's the file which stores history and bookmarks. Click the button labeled '''Verify Integrity'''. There may be a 10-15 second delay before results appear. If all is well, the report that appears below the button should start with: > Task: checkIntegrity + The places.sqlite database is sane + The favicons.sqlite database is sane Does yours say that, or something else? You can select and copy the report, and then paste it into a reply for review and comment.
Was this helpful to you? 1
Quote

Question owner

Hi, THANKS! I have not seen that error message at any time that I recall.

I did the integrity check and no results come back. I waited a while for something to appear....

I also tried the refresh button yesterday and I actually tried re-installing FF ESR. Still no luck.

One question - When I installed standard FF I restored bookmarks from a backup version on the computer I was switching from (I'm switching to MAC from Windows 7.). Then I found out I needed the ESR version for an application my company has so I installed it. It did absorb the bookmarks I had in the Stan hard version, but I don't think I have been able to make a bookmark since converting a few days ago.

Hi, THANKS! I have not seen that error message at any time that I recall. I did the integrity check and no results come back. I waited a while for something to appear.... I also tried the refresh button yesterday and I actually tried re-installing FF ESR. Still no luck. One question - When I installed standard FF I restored bookmarks from a backup version on the computer I was switching from (I'm switching to MAC from Windows 7.). Then I found out I needed the ESR version for an application my company has so I installed it. It did absorb the bookmarks I had in the Stan hard version, but I don't think I have been able to make a bookmark since converting a few days ago.
Was this helpful to you?
Quote
jscher2000
  • Top 10 Contributor
8577 solutions 70121 answers

Chosen Solution

Hmm, perhaps it would be a good idea to try:

New Profile Test

This takes about 3 minutes, plus the time to test bookmarks.

Inside Firefox, type or paste about:profiles in the address bar and press Enter/Return to load it.

Click the Create a New Profile button, then click Next. Assign a name like ESR60, ignore the option to relocate the profile folder, and click the Finish button.

After creating the profile, scroll down to it and click the Set as default profile button below that profile, then scroll back up and click the Restart normally button. (There are some other buttons, but please ignore them.)

Firefox should exit and then start up using the new profile, which will just look brand new. Please ignore any tabs enticing you to connect to a Sync account or to activate extensions found on your system so we can get a clean test.

Can you bookmark sites in the new profile?

You can try restoring the bookmarks backup to this new profile, but you'll need to use Choose File... at the bottom of the Restore menu to point Firefox to where the file is. (Restore bookmarks from backup or move them to another computer)

If this doesn't pan out, when you are done with the experiment, open the about:profiles page again, click the Set as default profile button for your normal profile, then click the Restart normally button to get back to it.

If you need help migrating other data to the new profile, let us know.

Hmm, perhaps it would be a good idea to try: '''New Profile Test''' This takes about 3 minutes, plus the time to test bookmarks. Inside Firefox, type or paste '''about:profiles''' in the address bar and press Enter/Return to load it. Click the Create a New Profile button, then click Next. Assign a name like ESR60, ignore the option to relocate the profile folder, and click the Finish button. After creating the profile, scroll down to it and click the '''Set as default profile''' button below that profile, then scroll back up and click the '''Restart normally''' button. (There are some other buttons, but please ignore them.) Firefox should exit and then start up using the new profile, which will just look brand new. Please ignore any tabs enticing you to connect to a Sync account or to activate extensions found on your system so we can get a clean test. ''Can you bookmark sites in the new profile?'' You can try restoring the bookmarks backup to this new profile, but you'll need to use Choose File... at the bottom of the Restore menu to point Firefox to where the file is. ([[Restore bookmarks from backup or move them to another computer]]) If this doesn't pan out, when you are done with the experiment, open the about:profiles page again, click the '''Set as default profile''' button for your normal profile, then click the '''Restart normally''' button to get back to it. If you need help migrating other data to the new profile, let us know.
Was this helpful to you? 1
Quote

Question owner

Hi, OK, that seemed to have done it and I am back to using FF as my default browser. I imported the bookmarks from the last backup. I tested crating a bookmark and it works. (also hitting return now takes me to the url in the address bar.....) I had to reinstall a certificaste to use that special internal application, but I have that procedure memorized (almost) by now.......

THANKS VERY MUCH!!!!

Hi, OK, that seemed to have done it and I am back to using FF as my default browser. I imported the bookmarks from the last backup. I tested crating a bookmark and it works. (also hitting return now takes me to the url in the address bar.....) I had to reinstall a certificaste to use that special internal application, but I have that procedure memorized (almost) by now....... THANKS VERY MUCH!!!!
Was this helpful to you?
Quote
Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.