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Can't read Gmail, I get the page frame but not the E-mail text

Posted

Dear all When I click to open the Gmail bookmark, it appear but as white page with no Text!! I've had to download Google Chrome just to read E-mails!!

Dear all When I click to open the Gmail bookmark, it appear but as white page with no Text!! I've had to download Google Chrome just to read E-mails!!

Chosen solution

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" from websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Manage Data

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block (wanted) content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block (wanted) content.

Firefox shows the shield icon at the left end of the location/address bar in case Content Blocking is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console about what content is blocked

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Shockwave Flash 31.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.2; rv:64.0) Gecko/20100101 Firefox/64.0

More Information

WestEnd
  • Top 25 Contributor
60 solutions 5379 answers

Did you also try going to the site and login into the actual gmail account and seeing if the problem is the bookmark or the site causing the problem?

Did you also try going to the site and login into the actual gmail account and seeing if the problem is the bookmark or the site causing the problem?

Modified by WestEnd

Question owner

Dear Manager Thank you for your reply. Going to the site and and repeated login into the actual gmail account didn't solve the problem.

Dear Manager Thank you for your reply. Going to the site and and repeated login into the actual gmail account didn't solve the problem.

Modified by Soltanjaf

WestEnd
  • Top 25 Contributor
60 solutions 5379 answers

What adblocker or plugins do you have installed?

What adblocker or plugins do you have installed?

Question owner

Thank you for your Reply. Here are the addons: 1- Grammarly 2-Internet Download Manager 3- Google scholar Button

Thank you for your Reply. Here are the addons: 1- Grammarly 2-Internet Download Manager 3- Google scholar Button

Modified by Soltanjaf

WestEnd
  • Top 25 Contributor
60 solutions 5379 answers

I would disable all them and close the Browser and open again and go one at a time close it and try another to see if they are not causing the problem.

I would disable all them and close the Browser and open again and go one at a time close it and try another to see if they are not causing the problem.
cor-el
  • Top 10 Contributor
  • Moderator
17479 solutions 157964 answers

Chosen Solution

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" from websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Manage Data

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block (wanted) content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block (wanted) content.

Firefox shows the shield icon at the left end of the location/address bar in case Content Blocking is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console about what content is blocked

You can try these steps in case of issues with web pages: You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files. *hold down the Shift key and left-click the Reload button *press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux) *press "Command + Shift + R" (Mac) Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences). "Remove the Cookies" from websites that cause problems: *Options/Preferences -> Privacy & Security<br>Cookies and Site Data -> Manage Data "Clear the Cache": *Options/Preferences -> Privacy & Security<br>Cookies and Site Data -> Clear Data -> Cached Web Content: Clear If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block (wanted) content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block (wanted) content. *make sure your extensions and filters are updated to the latest version *https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems Firefox shows the shield icon at the left end of the location/address bar in case Content Blocking is blocking content. *click the shield icon for more detail and possibly disable the protection You can check the Web Console about what content is blocked *"3-bar" menu button or Tools -> Web Developer *https://support.mozilla.org/en-US/kb/tracking-protection *https://support.mozilla.org/en-US/kb/content-blocking

Question owner

Dear Friends! Thank you for your support. The problem was solved.

Dear Friends! Thank you for your support. The problem was solved.