X
Tap here to go to the mobile version of the site.

Support Forum

pop up windows are too small and can't be resized

Posted

I just upgraded to Firefox 63.0.3. Now when I open pop-up windows, they appear, but the content is confined to the top left 1/4 of the new window, and cannot be resized to fill the window. If I try to resize the content, it only enlarges within the 1/4 of the window.

I tried:

1. Open in safemode, with all extensions disabled. No change 2. Delete xulstore.json - worked ONLY ONCE. After that, no change. 3. Changed about:profile dom.disable_window_open_feature.resizable -> " from "false" to true" - no change. 4. Downloaded and installed firefox again - no change.

I am not sure what else to do.

I just upgraded to Firefox 63.0.3. Now when I open pop-up windows, they appear, but the content is confined to the top left 1/4 of the new window, and cannot be resized to fill the window. If I try to resize the content, it only enlarges within the 1/4 of the window. I tried: 1. Open in safemode, with all extensions disabled. No change 2. Delete xulstore.json - worked ONLY ONCE. After that, no change. 3. Changed about:profile dom.disable_window_open_feature.resizable -> " from "false" to true" - no change. 4. Downloaded and installed firefox again - no change. I am not sure what else to do.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 24.0 r0

Application

  • Firefox 63.0.3
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.11; rv:63.0) Gecko/20100101 Firefox/63.0
  • Support URL: https://support.mozilla.org/1/firefox/63.0.3/Darwin/en-US/

Extensions

  • Tree Tabs 1.7.7 (TreeTabs@jagiello.it)
  • Adobe Acrobat 18.0.9 (web2pdfextension.17@acrobat.adobe.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription:
  • adapterDeviceID: 0x6920
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x1002
  • contentUsesTiling: True
  • crashGuards: []
  • driverDate:
  • driverVersion:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'OpenGL Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OPENGL_COMPOSITING'}, {u'status': u'opt-in', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}], u'name': u'WEBRENDER'}, {u'status': u'blocked', u'description': u'WebRender qualified', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blocked', u'message': u'No qualified hardware', u'type': u'env'}], u'name': u'WEBRENDER_QUALIFIED'}, {u'status': u'available', u'description': u'Off Main Thread Painting', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OMTP'}]}
  • info: {u'TileHeight': 1024, u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'ApzAutoscrollInput': 1, u'AzureFallbackCanvasBackend': u'none', u'TileWidth': 1024, u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'skia', u'AzureContentBackend': u'skia'}
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • offMainThreadPaintEnabled: True
  • offMainThreadPaintWorkerCount: 4
  • usesTiling: True
  • webgl1DriverExtensions: GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader5 GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_subroutine GL_ARB_shading_language_include GL_ARB_tessellation_shader GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_attrib_64bit GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_depth_bounds_test GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_mirror_clamp GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
  • webgl1Renderer: ATI Technologies Inc. -- AMD Radeon R9 M395 OpenGL Engine
  • webgl1Version: 4.1 ATI-1.42.15
  • webgl1WSIInfo: CGL
  • webgl2DriverExtensions: GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader5 GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_subroutine GL_ARB_shading_language_include GL_ARB_tessellation_shader GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_attrib_64bit GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_depth_bounds_test GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_mirror_clamp GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier
  • webgl2Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
  • webgl2Renderer: ATI Technologies Inc. -- AMD Radeon R9 M395 OpenGL Engine
  • webgl2Version: 4.1 ATI-1.42.15
  • webgl2WSIInfo: CGL
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL
  • windowUsingAdvancedLayers: False

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
WestEnd
  • Top 25 Contributor
60 solutions 5376 answers

firefox doesn't use popup windows so where are you seeing these popup coming from?

firefox doesn't use popup windows so where are you seeing these popup coming from?

Question owner

This is incorrect.

Some certain websites (like the one I am using) require pop-up windows, as shown here. You can allow websites to create these pop-up windows in Firefox >Preferences>Privacy & Security > Block pop-up windows and "Exceptions".

This is incorrect. Some certain websites (like the one I am using) require pop-up windows, as shown here. You can allow websites to create these pop-up windows in Firefox >Preferences>Privacy & Security > Block pop-up windows and "Exceptions".
jscher2000
  • Top 10 Contributor
8637 solutions 70648 answers

This just a guess, because I can't think of any good reason for only 1/4 of a window to be used.

Oh wait, you said you tried this and it only worked once. Hmm...

Sometimes the settings file that stores window dimensions becomes corrupted with nonsensical values. You can rename the file and have Firefox rebuild it. Here's how:

Open your current Firefox settings (AKA Firefox profile) folder using either

  • "3-bar" menu button > "?" Help > Troubleshooting Information
  • (menu bar) Help > Troubleshooting Information
  • type or paste about:support in the address bar and press Enter

In the first table on the page, on the Profile Folder row, click the "Show in Finder" button. If Finder highlights an icon with a semi-random name like a1b2c3d4.default, double-click it to display the contents of that profile folder.

Leaving that window open, switch back to Firefox and Quit, either:

  • "3-bar" menu button > Quit
  • (menu bar) Firefox > Quit

Pause while Firefox finishes its cleanup, then rename xulstore.json to something like xulstore.old. If you see a file named localstore.rdf, rename that one to localstore.old.

Start Firefox back up again. Do windows display normally again?

That mini-reset will hide the bookmarks toolbar. You can use one of these methods to show the toolbar list and select the desired bars there:

To turn on the Bookmarks Toolbar, click it on the list.

This just a guess, because I can't think of any good reason for only 1/4 of a window to be used. '''Oh wait, you said you tried this and it only worked once. Hmm...''' Sometimes the settings file that stores window dimensions becomes corrupted with nonsensical values. You can rename the file and have Firefox rebuild it. Here's how: Open your current Firefox settings (AKA Firefox profile) folder using either * "3-bar" menu button > "?" Help > Troubleshooting Information * (menu bar) Help > Troubleshooting Information * type or paste '''about:support''' in the address bar and press Enter In the first table on the page, on the Profile Folder row, click the "Show in Finder" button. If Finder highlights an icon with a semi-random name like a1b2c3d4.default, double-click it to display the contents of that profile folder. Leaving that window open, switch back to Firefox and Quit, either: * "3-bar" menu button > Quit * (menu bar) Firefox > Quit Pause while Firefox finishes its cleanup, then rename '''xulstore.json''' to something like xulstore.old. If you see a file named localstore.rdf, rename that one to localstore.old. Start Firefox back up again. Do windows display normally again? ''That mini-reset will hide the bookmarks toolbar.'' You can use one of these methods to show the toolbar list and select the desired bars there: * (menu bar) View > Toolbars * right-click (on Mac Ctrl+click) a blank spot on the tab bar (or the "+" button) * in Customize mode > Toolbars button (see: [[Customize Firefox controls, buttons and toolbars]]) To turn on the Bookmarks Toolbar, click it on the list.

Modified by jscher2000

Question owner

jscher2000 - yes, I've tried this a few times... but it doesn't work. I'm beginning to wonder if it has something to do with the coding for this one url, since I DON'T have this issue with the url that leads me to the one which is giving me trouble.

This is really bothering me.

jscher2000 - yes, I've tried this a few times... but it doesn't work. I'm beginning to wonder if it has something to do with the coding for this one url, since I DON'T have this issue with the url that leads me to the one which is giving me trouble. This is really bothering me.
jscher2000
  • Top 10 Contributor
8637 solutions 70648 answers

If it's only one site, perhaps there is something unusual about the page design. Does it seem to be the intended shape and size, i.e., no scroll bars necessary, no content missing?

If it's only one site, perhaps there is something unusual about the page design. Does it seem to be the intended shape and size, i.e., no scroll bars necessary, no content missing?

Question owner

jscher2000 -

The thing is, this page worked until the Firefox upgrade (63.0.3), and now... it doesn't.

jscher2000 - The thing is, this page worked until the Firefox upgrade (63.0.3), and now... it doesn't.
jscher2000
  • Top 10 Contributor
8637 solutions 70648 answers

Can you get support from the site or provide a link to demonstrate the problem?

Can you get support from the site or provide a link to demonstrate the problem?

Question owner

Unfortunately it's behind a password access wall, so I'm not able to provide a url.

Unfortunately it's behind a password access wall, so I'm not able to provide a url.
rsblanchard 0 solutions 28 answers

I've got a related problem, wherein the graphics-and-text, on a Retina_MacBook_Pro's primary-screen popup-"download-decision"-window, is way too small, UNTIL, I move it logically-right, onto my secondary-screen, wherein it appears normally, and I can move it, logically-left, back onto the primary-screen, and it STILL is normal .

I've got a related problem, wherein the graphics-and-text, on a Retina_MacBook_Pro's primary-screen popup-"download-decision"-window, is way too small, UNTIL, I move it logically-right, onto my secondary-screen, wherein it appears normally, and I can move it, logically-left, back onto the primary-screen, and it STILL is normal .
rsblanchard 0 solutions 28 answers

I've got Firefox v64.0.2 , on mid-2015_15-inch_Retina-MacBook-Pro, running High_Sierra v10.13.6+Sec._Upd._2019-001 .

I've got Firefox v64.0.2 , on mid-2015_15-inch_Retina-MacBook-Pro, running High_Sierra v10.13.6+Sec._Upd._2019-001 .