Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 6 replies
  • 1 has this problem
  • 46 views
  • Last reply by derxen

more options

This is a brand new install of firefox, and it keeps crashing (as did my previous install of firefox). It only seems to crash when 1) another instance of firefox was just closed or 2) I clicked a url in another app.

All Replies (6)

more options

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

more options

bp-c48ba6d8-29de-49eb-8069-b85240181204 12/4/18 1:44 PM bp-380a61ac-cc4a-4c2a-9cd4-b27f20181204 12/4/18 1:44 PM bp-5dda3666-38a9-41cb-bfd7-94f840181204 12/4/18 1:44 PM bp-31ffa482-2e0f-45f2-9fc7-c87550181204 12/4/18 1:43 PM bp-6535eb00-9d1b-4f4e-a9e5-988c50181204 12/4/18 1:39 PM bp-6ab352aa-5652-4670-9ffc-bfaae0181204 12/4/18 1:39 PM

more options

Good work. I called for more help.

more options

Thanks, I'm curious to hear what the problem is. This has been bugging me for months now.

more options

For the rest Firefox Quantum has been perfect.

more options

Any news about a possible solution? The problem persists